DoubleTree by Hilton Hotel Anaheim - Orange County

Verified Hotel Guest

Positive: great view from higher floors. staff was very friendly and helpful. bed very good. Negative: parking is $27 a nite..ouch! this hotel used to offer a lot more included in the room like their own shuttle service but now its up to you. even the cookies are way limited as before. not much dining inside hotel for size of it. pool is tiny.

Sab Sak

This hotel was ill prepared for a large convention... 1. Short-staffed (yes this could be COVID related) but also poorly scheduled staff at peak times. 2. The two on-site food service areas (restaurant and cafe) were not open flexible hours and even opened late on mornings when there were early meetings. 3. The cafe ran out of sandwiches and salads and other lunch items and there are not many options within close walking distance for lunch in-between meetings. 4. The shower has a high step into a fiberglass floor that is dangerously slick when wet. 5. Some of the furniture in the room was worn and torn and in desperate need of replacement. 6. Refrigerators do not come in the room and I was told you had to rent/reserve one and they were out by the time we checked in on Wednesday afternoon. 7. Do not get a room on the east side facing the 5 freeway and the UCI emergency room unless you enjoy the clear and loud sound of police sirens and people screaming from the streets late at night. 8. Of the four elevators for 21 floors, there were two button styles. Two were the typical button per floor and the other two had a system where you were to punch in the floor number on a numeric keypad and hit enter. One elevator had a sign with these instructions and the other did not and neither had a sign that warned users the system would only take two floors at a time and if you didn't enter in a lower floor in time, that person had to take a long ride. 9. The covered parking structure is shared with local businesses and gets full quickly in the day. It's also quite a walk to check-in so I suggest dropping off your luggage and anyone with mobility issues before parking. 10. The A/C in the meeting rooms would suddenly go on high part way through our meeting and freeze us all out. 11. The event staff constantly interrupted our meeting from doors all around the room instead of simply checking in with one of the designated pages or organizers or at the attendee entrance. 12. Where they had us place our check-in table was directly across a hallway from the Amazon self-pick-up leaving only 2-3 feet for people to line-up and pass through to the meeting rooms. 13. The suites are on the small side and are really just rooms with an additional small living room and kitchenette. Positives are the central location to north and south Orange County, close proximity to the freeway, short drive or long walk to Outlets of Orange shopping center, on-site full bar (though it was small and did not have the best hours for a weekday conference), the staff were kind and as helpful as they were given the flexibility to be, and the rooms were clean.

Justin Schultz

Our stay at the Doubletree was thoroughly disappointing. I had 2 rooms for four nights and I would say it was the single worst stay I’ve ever had at a Hilton property. Between work and personal travel I spend roughly 50 nights a year in hotels across North America so I have exposure to a variety of different properties. The staff at this particular hotel would be best described as cordial but apathetic. It was a strange experience for me and completely out of step with other Hilton properties. There appears to be ongoing investment at the property and it is needed! The office chair in one of my rooms was worn to the point where there were holes through the seat with hardware sticking through! The shower would sometimes supply only hot water making showering impossible, fixtures in different public places were damaged and falling off the walls. The pool was dirty. The staff appeared to be in another world at times, for example: when I checked in my two different rooms I went through the full set of questions twice, presented my ID twice; not a big deal but very strange explaining a short time apart that I still don’t have a vehicle to park……? The most frustrating part of the whole stay was certainly related to the cleaning of one of our rooms. We checked in Wednesday and asked for our room to be cleaned Thursday and Saturday. We were out Thursday morning and stopped by our room early afternoon and it had not been cleaned so we went to the front desk to confirm it was booked, which they assured us it was. Our room did not get cleaned that day. We then stopped by the front desk Friday morning to ask that the room be cleaned as it was missed the day before, again we were assured it would be addressed. Again as we returned in the evening nothing had been done. At this point I spoke to the manager on duty and expressed that I felt this was unacceptable, they let me know they had no one to clean the room, there was nothing to be done, and there would be no consideration on my bill. I also emailed the GM of the facility about our stay and have received no response. Our room did get cleaned Saturday……. finally. I give this hotel 2 stars only because of location (walking distance to outlet mall and Angel’s Field) otherwise it would be one for sure. Find another option, the room rate and brand of this hotel had me expecting a far better experience than what I had.

Lynne Truong

The staff were really friendly and polite. We checked in a little after 4 and got a room that had the Disney fireworks view at night. The room was spacious. It did had a strong smell when we walked in but figured it was from the cleaning in the bathroom. The room is outdated but still functional as the beds were fine. Wish there was a mini fridge in the room along with a fan in the bathroom. The location overall was a nice spot as it is close to the Orange outlet mall. Cookies were delicious of course and they were nice to provide more when asking. We would probably stay here again next time. Hopefully by then they update the rooms.