ProMedica Skilled Nursing and Rehabilitation (Libertyville)

Dan Peddle

Very poor service if you have a loved one who's in their late 80s or in their 90s. With exception to one or two nurses, they just didn't seem to care. My dad was struggling to eat or swallow plus he's very weak, and they gave him food he needed to cut and chew. They gave him these finger bread rolls, which are hard to chew and swallow. They never tried to help him or never said anything to us, unless we asked. We started visiting more during meal time to try to help him eat and drink. We also had to check is drawers to make sure they changed his adult diapers, because they would just leave him in it. My dad went downhill while there. The day we were moving him out, we found out at the moment of moving him, he had a 104 fever. They never checked him. They bruised him trying to make him do rehab exercises and his arm continues to hurt. My dad had covid and was placed here by Condell (don't get me started on them) for a 2 week quarantine. Probably the worst two weeks of my dad's life. They need to be more humane as well as listen to the patience family, instead of arguing with us. Hopefully my dad will recover some before he passes. My dad is also a veteran and they treated him this way. Just ridiculous care.

CKTall KS

My MIL is there for rehab. The place was clean and did not smell at all. The residents seemed happy as I talked to 3 during my time there visiting my MIL. My MIL was less than impressed. My observation was that care was being given by the nurse, CNA etc as they stopped by frequently. However none ask if she needed to use the bathroom or if they could help her with anything, just polked their heads in. My 3 star is because my first visit my MIL is still in bed at 4pm. Not sure why and the manager was not there to talk to me. I don't want her sitting in bed all day because the little strength she has she will lose. Not good at all. I am going back tomorrow to talk to the manager about getting her out of bed and walking with her. Her physical therapy is for her arm, shoulder and neck..walking can keep her legs strong while they rehab her upper body. Will also have photos tomorrow.

G Gratta

ProMedica is a great facility. I’ve had experience with the prior management when it was Manor Care. In 2017 they were fantastic and my fathers stay there resulted in him gaining strength, mobility, and confidence with their caring and knowledgeable staff of nurses, therapists, and doctors. In 2020 I had another experience with them (as Manor Care) for my father and at that time, at the start of the pandemic, it was not a good experience. I will not elaborate but I will say at that time there were many problems which I believe were the result of poor oversight and management as well as staffing shortages and the Covid pandemic preventing family from visiting/checking in on loved ones. ProMedica has changed significantly for the better, is under new management and has undergone quite a transformation. My mother was in a terrible car accident and required skilled nursing assistance along with extensive rehabilitation. Our options for that level of care in the area were very limited. We chose to take a chance with ProMedica knowing it was close and my sister and I could be there daily to check on her. Choosing ProMedica was the best choice. My mother has thrived and healed under their care! She was on a ventilator and feeding tube upon arrival and could not walk, eat, talk, or do basic self care. The nurses are fantastic! Kind, patient, caring and well trained to manage complex health issues. With the help of their Physical and Occupational therapists my mother can now walk and do self care. Under the watchful eye of Dr Baker, and with the assistance of their Speech therapists, my mother was safely transitioned off the ventilator, her throat and neck became strong enough to talk and soon after to eat. We are bringing mom home this week and are happy she is ready and feeling confident about returning to her normal life. The social workers helped work with insurance and arranged care conferences where we were able to collaborate on goals and obtain more detailed information on her progress. The facility coordinated follow up Dr visits with specialists and arranged transportation. The entire staff seemed invested in my mother, our family, and our wishes for her care and rehabilitation. 2 years ago I would not have imagined posting this review. But here I am today happy to share my experience. ProMedica has been an amazing advocate and partner for my mother and our family through a very difficult period. I am grateful to everyone at ProMedica and I firmly believe they are the reason my mother has recovered so well.

Stephany Albert

HORRIFIC experience for the 5 days my father was there! All the staff (RNs, nurse manager, nurse assistants, as well as the administrator of the facility) we encountered were incompetent and neglectful. They accepted my father for hospice care even though they are clearly not set up to provide that level of care but I presume just wanted the money that we had to pay up front. The nurse manager admitted to me (after several days of my father being there) that she was not familiar with end-of-life signs and symptoms which shows they should not have accepted a hospice patient. Although clear and written orders were made by the hospice nurse from an outside facility, medications (including those for pain) were not given as ordered and other basic hospice care responsibilities were not provided as ordered either. Once my father passed, his belongings were never sent to the funeral home with him and when I called to speak with staff, no one knew what had happened to them (including an expensive pair of hearing aids). I have left a total of 5 voicemail messages over the course of 4 weeks for the director of the facility stating that I would like to discuss my concerns and have yet to receive a return phone call or communication of any sort.