SureStay Plus Hotel By Best Western San Bernardino South

Verified Hotel Guest

Positive: The staff  was soooo nice and super helpful. She definitely went above and beyond her job description. Negative: The room smelled like cigarettes and the bed was a little uncomfortable

Haley Willis

You get what you pay for. Check in took awhile, but thankfully check out was a breeze. Room was clean and the AC worked beautifully, bed was fairly comfortable as well. The sink is in kind of a weird location and the bathroom is small, but both are at the very least clean. There are not a ton of outlets in the room and I had some difficulty plugging in my phone charger, so keep that in mind if you're traveling with things that need to be charged/plugged in. Also, watch out for mosquitos - I had a few in my room and was bitten at least once.

Slix Nix

its nothing to brag about the rooms are cozy the maid service is so, so and if you have animals be sure to register them with the front desk otherwise you will be looking for somewhere else to stay

Manuel Avila

I am very dissapointed with the service of this hotel. My family and I had a very bad experience and it has not been addressed by the managers. We stayed for 3 nights from Thursday to Sunday of last week. The water faucet of the shower was broken. It released either very cold water or very hot water, but not in the middle. This made it extremely difficult to take a shower. This was a huge inconvenience especially when driving long distances. I requested a change of rooms the last night because we were rushing between family events the first two days. The shower of the other room worked, but the toilet was plugged. I reported these unfortunate incidents in my checkout hoping to obtain a discount or something, but the receptionists didn't seem to care. They didn't even apologized. I paid $475 for the 3 nights and did not receive even half of the value in service. I called the managers Monday and Tuesday, but they were not available. I left a message but never returned my call. They did not care about my experience at all.