Spine & Nerve Diagnostic Center

M DX

The clinical staff are impressive. Dr. O'Connor demonstrates a clear, objective description of the recommended procedures. I appreciated this. However, I didn't appreciate it enough to interact with the front office again. I considered the undignified encounter that took place unbearable and I'm not willing to tolerate it again. I stood in front of the window inches away from Ashley's face while she looked at her computer. After I stared at her for over 1 minute I said hello? Ashley didn't look up from her computer. Instead Ashley stated she's finishing up with checking in a patient. I verbalized how that was difficult to be aware of since she did not acknowledge my presence. Ashley didn't comment, continued typing and eventually addressed me. I had a similar encounter with another front office staff member who sat at the desk texting on her phone. I asked where I could find the restroom. She turned her head, looked at me and went back to texting. I reported this to Dr. O'Connor who reacted with concern. We agreed I would return to an office located closer to my area. Dr. recommended a 6 week follow up appointment and gave me a slip to provide to the front office for scheduling purposes. I was unwilling to take the chance of another undignified encounter with the front office staff. I left and won't be returning to that location. If my medical group has another pain management provider I will obtain a referral. At one time the medical offices were under immense stress from the impact of Covid. That's no longer the case. There's absolutely no excuse for the behavior I or any patients encounter with this staff.

Bill Scriven

Been with them for about 6 months now and feeling so much better

Christian Mamaradlo

it was a great experience 100%

Courtney Wright

I went for quite a few visits. The P.A. Jennifer Brown is great. I had a painful dent where my SI joint is. The MD would never be there to see it. I came in for injections and he still blew me off, that he'd look at it *in clinic* and also told.me SIjoints only get damaged in auto accidents. We'll I've had a significant fall.from a horse. Does that count? I'll never know because he ended the conversation for the injection. Seems like an injection mill but I could accept that. What made me not go back was I came.in to get employer forms signed. I told the office staff (who were chatting and giggling and took too long to acknowledge my presence) I had received an injection the day before from Dr. Vasily in Vacaville (thank you for the recommendation) and I would not need the scheduled injection by their MD in a few days. I'm pretty certain I canceled through MHO as well. They didn't cancel it. I get a $100 bill for a missed appointment every month for years now. I went in and told them what happened but nope. I asked them to look at the mho history because I don't have access. Nope. I will never ever go back. I don't miss appointments without calling. And I didn't this time either. Sooooooooo aggravating