The UPS Store

Chris Etcheverry

Negative reviews? I've been there 3 times since moving here last Sept and never a bad experience. There are busy times but always at least 3 workers happy to help and keep things moving along.

Jaliene Jarratt

We stopped in this store to mail my son his rent check for college. UPS Ground track able. Vanessa was great with us as we kept forgetting or transposing numbers! My husband and I went and changed wireless companies after and was given a new SIM card for my sons phone. We went back to the UPS store, about 2 hrs later, and asked Vanessa if she could add the SIM card into the envelope with the check so we didn’t have to pay again and send separately. She took the time to dig around all the piles and found the envelope! She then cut it open, let us put the SIM card in, and then taped it back up! Vanessa’s customer service went above and beyond and we are grateful for that!

Laura Sheffield

I waited a long time to get a fax done and send an item in it’s package as Amazon instructed. The store required a code and label anyway. Phone service is bad and in a rainstorm I had to go sit in the car to call Amazon to get a label emailed. After all that this store wanted $2.50 to print the new label. The packages now are redesigned so you can just send it back but no one here knows that. I left an hour later with the package and out $15.50 for a fax. Nice people. Backward store.

Gamze Kkb

Worst customer service ever! They took passport pictures couple weeks ago ( the worker had to take pictures again and again-she could not get rid of the red eyes) and today the pictures were useless for passport application since they were the wrong size, not centered etc. and we had to retaken somewhere else and pay again! Passport pictures are very expensive!!! We went to UPS store back today to ask for refund, they kept saying that there is nothing wrong with pictures! Finally at the end they said they will refund. The lady we talked with said she doesn’t know how to refund and she also told us that the other employee has to go home and we had to wait for the busiest employee! We waited almost 30 min for this girl, Jacklyn. There was no apologize for their mistake or nothing. They acted like they don’t care at all. She asked for the receipt, we said we did not have since we assumed they were the right pictures! We showed her the proof of payment on cc and she refused this info and did not refund us anything! It was their mistake not taking the right pictures and they did not help! I wanted to talk with a manager but Jacklyn said they don’t have any manager to help! After arguing finally she asked our info so she could ask someone later to see. The reason we went there because we thought they know their job even though they were the most expensive store for passport pictures! They should apologize, help and refund for their mistake no matter what!