Putnam Chevrolet Service Center

Jack Damato

For a service on a 2021 Tahoe I was charged 968.00. When I picked on my car I felt that I had overpaid. I went out of town and parked on the street in front of the place where we were staying. My car leaked 2 quarts of oil onto the ground while I was there. At the same time, I called a few other dealers and they quoted my 600.00 for the same service. I brought my car back in after the oil leak and I had to get the drain plug attached properly. Needless to say I was very disappointed in Putnam Chevrolet and I will not be using them for future service. Instead, I will go out of my way and travel to another dealer for future needs.

Matt Krause

Guys seem nice but they are ready to take your money. Came in the first time to deal with flat tire. Charged me $100 and took an entire day for a patch and I had to come back because they “missed” a nail in it and charged me full price for another tire. On a second visit they recommended work and quoted $300 more than another Chevy service center, so I am glad I got another opinion. Do not trust them.

Rafael V. Rivas

Questionable service. I was appointed an appointment date last week for today's 10-06-2021. Confirmed to have reserved a courtesy car for 10-06-2021 @ 9 a.m. Pete and Vic P; service advisor were least concerned with customer service/ satisfaction. Dishonest and there word means nothing..

Michael Savvides

We brought our 2020 Traverse in for a faulty infotainment system. After about a week, we were told that the problem was fixed and we could pick up our vehicle. We arrived only to find out that the problem persisted and we had to leave the car again. They told us that they needed to order a new screen and didn't know how long that would take. Given all the issues, like the pandemic and semiconductor shortage we understood. Then we were told that someone would call us with an update and that call never came. A few days later I reached out to our point of contact and left a message but he never returned our call. I called again a few days later and he told me that he quit his job. I called the service center and they told me the car was already ready for pick up and someone should have called me. But no one had. When we arrived, no one could tell us if our car had been fixed or not. Finally they found it and the screen had been replaced much to our relief. However, we discovered scratches around the screen on the trim which were not there before the replacement. We had had enough and wanted to leave with our car working, so rather than risk further damage to our car we left. Our original service rep told us that because he made us come down the first time and it wasn't fixed, he would make sure that they washed and detailed our car as an apology. But of course when we came the second time, the car was not cleaned and it had the scratches around the infotainment system. I tried to be very patient, considering the pandemic but this was a case of disorganization and poor customer service in my opinion.