Hampton Inn & Suites Chino Hills

WillowWish

★★★★★ Hotel Stay is 5 stars, the manager on the other hand is wildly unprofessional. [Review Below] ☆☆☆☆★ Manager Nadia was very aggressive and accusatory. After 3 weeks of not receiving my deposit back, I called to question why. She angrily expressed "It's not a refund, it's a release." Regardless, I have not received it yet. Nadia then stated "It's because you smoked in the room." I had not, and told her there are smoke detectors in the room. She replied "People open the windows. You signed a waiver when you booked. I'm not going to argue with you." After asking for the corporate number 3 times she said " I have other calls" and was placed on hold. Afterwards, I was given the number. I asked for her name, which she spelled then promptly hung up on me. -Hotel Stay- The staff was friendly and knowledgeable; front desk and maintenance! I was able to get a seamless room change after I checked-in. Spacious room w/ a fridge. Plenty of parking and conveniently located near food and entertainment. Calling back in regards to the missing deposit, [excluding Nadia] the employees were pleasant on premise and on the guest services/corporate line. I am a Hilton Honors member and have never had an unpleasant experience until this uneccesarily aggressive phone encounter with Nadia. Update: Unfortunately, there was no follow up from the hotel and the charge had to be corrected through the bank. There have been prior reports of wrongfully charging patrons a smoking fee. Be wary staying at this location.

Lorraine Fernandez

Felt safe, Great hotel in a great area. Complimentary breakfast. The beds are very comfy and each need comes with 4 pillows!! I loved that part. There is a gas station next door, a buffalo wild wings, Harkins theatres and other restaurants and businesses as well. The A/C in the room works great and their Customer service is on point.

M. Abbott

Not up to par with other Hampton Inns. Recommend staying somewhere cheaper. Con’s: —Of the 7 days I was there, the breakfast room tables were never clean, except on the day Angelina (breakfast attendant) was working so kudos to her —Non-working items in room included dead bolt on door, room telephone, black-out window shade, exhaust fan in bathroom —Tried to report broken items in room to day desk clerk, but she cut me off after the first item and offered to move me to a different room “when available” —Sunday night, I had neighbors in 4 rooms around me with young kids screaming & running the halls, several adults yelling in rooms & hallways, repeated loud noises like furniture being thrown around, and doors being constantly slammed for 4 hours until 1:30am… the night clerk was pleasant and tried to be helpful but the hotel was full —Did not receive my room discount at checkout & desk clerk simply insisted I did Pro’s: —within walking distance to a nice, large movie theater within a shopping center —clean room, pleasant housekeeping staff —good parking, even when hotel is full —water bottles always available at front desk

Michael

Positive: Location