Monro Auto Service and Tire Centers

Eustacia Finch

called to have work done on my vehicle and was denied estimate over the phone as I needed to have it looked at first. I brought my car in and was told I would get an estimate before any work was done. Several hours later I was called and told that the work had already been started they could only give me prices on parts but not on labor until work was done. I had no choice but to let them finish the work. 1/2 hour later they were finished. When I got my bill, I found that I had been charged for several hours worth of labor and over charged on parts. I tried disputing based on the fact that by law they are required to provide an estimate before starting work and at the customers request which I was denied several times. I contacted corporate and they wouldn't even acknowledge that they had violated this law they would only offer me a "price match" if I went to a competitor for an estimate from them. I called around an no one would provide an estimate for work that had already been done as they couldn't confirm what work had been needed/truly done. I told this to corporate and was told "too bad" I will NEVER step foot in another Monro again after this horrible experience

Collin Edgar

They were great... we're able to fix my car in 1 day while I was traveling on vacation... A little expensive... but all car repairs are!? Thanks guys!!

Bren Jeffers

I have been bringing my vehicles to Monro for the past 5 yes, I have never had an issue or unexpected things happen. I will not take my vehicle anywhere else unless it's a dealer issue

Wulves

My dog just had a procedure down the road from Monroe in Oneonta NY I came out to find my tire flat and my best friend ready to come home. I did not have a car jack with me my bad. In a rush after explaining my situation to the guys at the shop they bailed me out big time. I owe them and highly recommend them. They were hope for me in a bad situation.