CVS

J OW

yet another horrible experience I faced in the talcottville Vernon CT location. I visited to make a return, Assisted by Edi. I was asked for the original DEBIT card used. I kindly explained that I no longer had the card, now curious of my options. He was unsure & called Heather over to HELP. Heather informed me that I would have to return the items in exchange for a store credit or “attempt” to make the return in “hopes of the money going back to my account”. (I paid debit so I assumed debit = CASH). Not the case here but I said ok with receiving a store credit. As Edi continued my return, 2 women stood in line. Heather stepped away from Edi(who’s behavior showed he was still in need of her assistance)in order to take the next customer. Edi made an error, now having to restart the return over. he asked Heather for assistance again & I quote: “it will not allow me to scan in the other card for return”. Heather responded “well I guess she can only return 1 card”, continued with her customer & attempted to take the next person when I asked if she minds helping Edi & I first. She came over, analyzed the transaction & said “it seems as if you can only return 1 card not both” with attitude. I am now confused & embarrassed because the transaction worked the 1st time & should have been voided to be reprocessed. there are now people behind me, witnessing my inconvenient experience & I am being shown to hold up the line. I have returned before, without an error being my fault but Heather presented that there was nothing more she could do to get me my full refund back. The negative energy & frustration was supported by distasteful comments she made while “helping” but again this was not my fault & that is how she was making me feel. I expressed that I would appreciate being treated like a respected, valued customer who’s transaction was a priority, like everyone else & to resolve my issue at hand before further assisting anyone else. Heather’s response to me was “yea ok”.. in a very sarcastic tone. I was shocked by her response— up until this point, I was extremely patient & cooperative through the inconvenience & mistreatment by Heather. She reacted as if it was an issue to assist me, continuing to comment under her breath & show that she had very little empathy of my situation. It wasn’t until I asked for assistance, for Edi on behalf of helping me, that I got it from this “experienced” employee. After I informed Heather of me staying until the return was processed correctly, she rudely told me to “stop talking to her” & that she “WILL refuse my transaction & I can come back tomorrow to fix this”. That her “30 year of retail experience does not need any retraining”. I am now truly disgusted by her level of unprofessionalism. I did not appreciate how she spoke or handled my situation, talking down to me as if I was any less than her. My horrifying experiences seems to always be in this location, reason I no longer visit if I can help it. The smart comments towards me while fixing an error, rudely telling me to stop talking & threatening to refuse to assist me, was all Insinuations that Heather did not feel she had to help or value/respect me as a human being. I called to inform Denise Cato of my terrible experience in her store & her response was that Heather was not wrong. Denise asked what did I want her to do about the situation as her not being present she could not “take sides”. when quoting Heather’s comments towards me & how they made me feel, Denise justified that it was handled correctly & started to get very defensive, raising her voice & talking over me. I asked for corporate contact as I am truly beside myself for the audacious behavior during my visit & phone call so I will be filing a grievance with cvs corporation as when speaking to the supervisor, Denise, she expressed it was none of her importance nor concern how her employee handled the situation. Also, that Heather felt comfortable enough to present such unprofessional behavior towards me with out care of her actions or how it would make me feel.

bill debrowski

Staff has ear buds in listening to music can’t help customer.

Laura Jasak

The pharmacy line went by really quickly!!

L. Berrios

FANTASTIC after hours service!! Mike in pharmacy is awesome!!! CVS Store 231! Thanks again Mike!!!