NAPA Auto Parts - Northland Parts Inc

In fairness to NAPA, I work for a competitor. We are told to answer within 2 to 3 rings, sounds great when you have never done the job, but when we are short staffed, we can have several customers waiting in line. If we pick up the line, that puts the caller to the top of the line, sometimes several questions, we need to look up parts on computer and verify on shelf, the caller is often times comparing to competitors or getting info to order online. In the meantime, you have impatient customers walking out. My suggestion, is to try calling back, unfortunately corporate does not give us an answering line that you can leave a message on. We value all of our customers, but not humanly possible to service everyone the way you deserve to be serviced. Respectfully...Mike