Courtyard by Marriott Detroit Livonia

Tiffany Garrison-Dunn

Water was off both days. When it came back on, the hot water in our room then didn’t work. They did landscaping in the courtyard from 8am to 5pm one of the days we stayed (I worked third shift the night before so this was a real issue for us) and “fixed” the hotel’s water on the other days, meaning it was shut off all day long, both days. We just wanted to sleep and bathe, we were in town for hospital appointments, afterall that’s what a hotel is for isn’t it??? And we could do neither… for THE ENTIRE STAY. No compensation apart from a free breakfast voucher was offered and now I am fighting with Hotwire trying to get a refund still… two weeks later! Avoid avoid avoid at all costs!

Taniesha Williams

The lady at the front desk with the blonde hair was racist in my opinion. The room she gave us had no balcony or microwave and was in a corner. When I went to ask her why we didn't have any of those features she claimed that due to staff shortages (which seems to be the new excuse for everyone now days) that all the rooms were not cleaned. That still doesn't explain why we couldn't get a microwave. Then she said we didn't request one. I then replied and told her my cousin (who is a white guy that was standing right next to me as I talked to her) had a room with a balcony a fridge and a microwave and he didn't request any of that but received all of that had better service than us (black people) she couldn't explain that to me especially seeing as how we both got our rooms online at the same time. I will never stay at this location again. When we stayed in Southfield we were treated way better than this. Terrible customer service and I definitely felt racially profiled.

Sarah Schornack

I am more than disappointed that the courtyard chose to remove the hot tub from this location. We live close by and would use this hotel specifically for having a pool and hot tub where the whole family was accommodated. As a family we could enjoy time together, the kids could be in the pool and the parents in the hot tub. It is clean and Maintained well, another reason we chose this hotel. I just do not understand why you removed it for seating. There was plenty of seating all around and tables before. You may not have food or drinks in the pool area so added seating among many other reasons makes no sense. It's no longer full family friendly. The price of rooms has gone up while amenities are taken away. Very disappointing. I also would look up courtyards when I chose to travel as well. This makes me think to look else where while booking and it's such a bummer. I was a fan of this hotel. I would also recommend updating your website as it is still advertised as having a hot tub

Cheryl Allen

Beds were comfortable. Was hoping to take a dip in the hot tub that is advertised, however there isn’t one just a tile floor where the pictures showed must have been a hot tub at one time. Bed pillow had makeup on it.