Suburban Car Rental, LLC

haromma dickerson

I've ranted from Suburban several times the past few years, Suburban has maintained professionalism and provides top notch vehicles.

Mandy Kaullen

We rented the Mercedes Sprinter Van for a family of 8 for a week. Deb was awesome!!!! The van was awesome!!! We had all kinds of room, the kids watched Netflix while going down the road, the seats are extremely comfortable and handles better than my car. We will definitely rent again. It was all around a great experience!!! We enjoyed it so much, we didn't want to give it back.

Ronda Paluka

Rent elsewhere!!! We spent almost $3,000 on renting a 12-passenger van recently. Upon return I was charged $318 on my card with no phone call or explanation. I have called every day for 10 days, left messages and no one has returned my call. The man I dealt with at pick up and drop off had an attitude and poor customer service as well. What a very disappointing end to our wedding family vacation. I read your comment below and would like to note the following: The ac unit was not down during the trip. Perhaps upon unloading the vehicle someone bumped their head on it. What kind of faulty craftsmanship is that? And why should I pay $318 for it? How do I know that you hadn’t haphazardly glued the unit up with a previous renter and bumping a head on it didn’t knock it down? Maybe you’re billing us for a previous or your own accident. I mean the fluids weren’t topped off so how quickly was it thrown together for us? I continue to call to talk with you about this and continue to leave messages but still have yet to speak with anyone. You respond to the bad review but not to me. Your phone just rings and rings as if you’ve vanished but yet my father gets a bogus quote from you within 8 hours. What happened to the lovely lady I made the reservation with? Buyers BEWARE!!!!!!!! My next stop is the Better Business Bureau and any other platform I can leave a review on. I already spent $3,000 almost on your van with ONE outlet for charging for TWELVE people and you want $318 more—I’d like to see that invoice oh and a phone call explaining the charge would have been good business. What a disappointment.

Karl Paluka

Do NOT rent from this place. Truck wasn’t serviced before handing it over. We spent money to keep it running during our vacation. The only instructions given while picking up the vehicle was to avoid pulling down on the AC unit in the middle of the vehicle. The cover on the AC unit (specifically pointed out) fell during our trip. No one touched it. We’ve been charged for replacing it. No call or anything asking or warn us. We’ve called everyday for 11 days with NO answer or call back. Do NOT rent from this place. You’re putting your vacation and wallet at risk. It was our wedding trip. The rental was under my wife’s name. If you would answer your phone, you would know which rental I’m referring too.