Spectrum Store

Category: Cable company

Address: 73170 Dinah Shore Dr Suite 101, Palm Desert, CA 92211, USA

Phone: +18884067063

Opening hours

Sunday: 12–5PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Mary Oconnell

Sep 16, 2022

Not only did I wait while the rep took a personal call his attitude was extremely unprofessional sad really as on the phone everyone is so pleasant

The Fest Lens

Aug 25, 2022

I appreciate Steven’s assistance! Taking his time of the day to help me reset my internet since I was struggling! If you get the chance to have someone go to your house and take a look at your internet, Steven is the person that won’t disappoint you! Thank you!

Daniel Williams

Aug 16, 2022

Surprisingly good experience in this store. I expected it to be a pain since spectrum service has been less than great lately. There were enough people working so the wait was only a few min. The guy who helped me was quick and knew what he was doing.

Lilliam Snow

Aug 16, 2022

Employees in Dinah shore very informal lazy and insensitive toward costumers. Do t go to Dinah shore spectrum they need to replase all this employees.

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Questions & Answers

The service is not what it had been when it was Time Warner 10 years ago . I try to be upbeat up it is difficult

John Aleba | Sep 20, 2021
Diane Rogers | Sep 20, 2021

You do wait for service for a very long time and then it's like they're used car salesman trying to sell you something you can't refuse. However, they are pretty friendly.

Coming from Upland, CA with Spectrum Cable there, I miss "Antenna TV" , "COZY TV" and "Movies" channel (L.A. KCOP-13 affiliate?) Any possibility they could work out a deal to provide these (even for a premium)? I also understand a dispute with KTLA.

Robert Ilgenfritz | Sep 21, 2019
Crystal Gonz | Sep 21, 2019

I used to have a package of 143 channels with my cable for $59.99 monthly fee. But just as you stated those channels can be obtained with the use an Antenna TV, I don't have to pay for any other type of cable service anymore. Just be aware that Antenna TV ONLY gives you approx 16 channels.

Is cable out all over palm desert?

Jeff Schwan | Sep 21, 2019
Ruby Cadtellanos | Sep 21, 2019

NO is not

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do i need appointment to activate my phone

Liz Swayne | Jul 22, 2022
Janell Wellman | Jul 22, 2022

When you go in you have to check into their kiosk (take a number).

I am moving, do I have to return my equipment?

Stan Fedderly | May 23, 2022
Mathew Ramirez | May 23, 2022

Yes, if you call customer support you can cancel your account, confirm equipment tobl return and then turn in your equipment to any UPS location. Or you can make an appointment through spectrum.com -> scroll down to help and support-> store locator-> type zip code ->choose store-> make reservation. We accept walk ins but wait time can be long during peek hours. Transfering equip to new address can use the same equip. Make reservation and we can facilitate the equip to move into new address

I don't know why this thread don't have appointment for customers other stores do what's wrong with this store it's no better than any other ones all it is a lot of time you have to wait and people be cutting lines I don't think it's fair

Randall Wells | Apr 23, 2022
Mathew Ramirez | Apr 23, 2022

Spectrum.com -> help and support (down at the bottom) -> store locator -> enter zip code -> choose store and make reservation.

Why do I go for a walk with my earphones I lose music after I leave my home?

Bill Bondy | Apr 23, 2022
Manuel Esparza | Apr 23, 2022

You probably have your wifi set up. Turn off wifi before walk so you are on 5g or 4g

I get every channel on my tv except the golf channel. Why is this

colleen pettibone | Sep 20, 2021
Colleen Wright | Sep 20, 2021

Golf channel is 73 and 405. Maybe it's not included in the package you signed up for.

do I have to make an apt. to return items

Arlene Markman | Sep 20, 2021
Peggy Kirkpatrick | Sep 20, 2021

no just go wait in line outside

my system stopped working, how do I reboot?

Richard DeSantis | Sep 20, 2020
Crystal Gonz | Sep 20, 2020

Hi Richard exactly like Mr. Darrin De May explained. If that doesn't work you need to call your service provider and walk you through a manual reg

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Memorial Day hours are what?

Karen/Byron Keep | Sep 21, 2019
Ruby Cadtellanos | Sep 21, 2019

IS CLOSE MEMORIAL DAY

What are the channel numbers for ABC, NBC and CBS?

Carlyle Morris | Sep 21, 2019
Alvaro Orellana | Sep 21, 2019

I believe ABC is 3 NBC is 6 and CBS is 2

Why am I getting Ch 11 in Spanish instead of English?

Billie D Mattingly | Sep 21, 2019
Alvaro Orellana | Sep 21, 2019

You have the SAP setting on your box turned on go into settings and turn it off. Any channels that have a spanish simulcast will transmit in spanish

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Does Spectrum have discounts for seniors with low incomes?

A Google User | Sep 21, 2019
Crystal Gonz | Sep 21, 2019

Well it's not referred to as senior discount, but they do have a low income assistance program depending on personal needs.

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I already have 2 Spectrum cable boxes. I want to exchange one out for a smaller box. Do you have anything around a 4x6 size

Diane Keller | Sep 21, 2018
B Kaye J | Sep 21, 2018

No

How do I stop my Roku from stopping every half hour or so?

Jeffrey Ashcraft | Sep 21, 2018
Ruby Castellanos | Sep 21, 2018

I DO NOT NO SORRY CALL ROKU FOR INFORMATION

what hours are they open at the spectrum store

Lynn Aristo | Sep 21, 2018
Gerald Garwood | Sep 21, 2019

store hours on saturday in palm desert

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Any else's Spectrum out in Palm Desert, CA tonight?

Dustin Alexander-Pérez | Sep 21, 2018
Jeff Schwan | Sep 21, 2019

Yes just got home and wanted to watch world series

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