Address: 4312 Woodman Ave 3rd Floor, Sherman Oaks, CA 91423, USA
Phone: +18189462022
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Debbie Scott
The staff was very professional. Answer all my questions. Was very detailed in all the procedures to lay my mother to rest in the ocean. I would recommend them to everyone. Excellent communication skills. Answer your phone calls or emails right away.
Tina Re
I highly recommend Neptunes Society. The Staff is warm, caring and thoughtful.
Brian Larkin,sr
Kind ,caring people that do a great job though trying times.Thank you very much
Lisa Geisness
I was extremely grateful to have the care and direction of Neptune Society when my mother recently passed away. It was a single call to 800 Neptune to alert them of the passing, and things were managed gently, efficiently and thoughtfully through to cremation. I was nervous at first because my mother had signed an agreement so many years before, and in a different state, but having the travel and relocation plan meant it didn't matter. They were ready to help. It was such a comfort to know it was already thought out and prepaid, and Walter walked me through every step and answered all my questions and addressed any concerns I had. He made a time of grief easier, and let me focus on my family and memories. Thanks, mom, for being so wise and caring. I guess the best compliment I can give is this: as soon as things calm down, I'm going to sign up myself for Neptune, to give my own kids the same comfort and peace of mind. It's so worth it.
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We do offer incentives for companion purchases.
As long as you have the travel protection plan as an addition to your purchased package, you are covered nationwide and worldwide with our service. For a better explanation and more details please contact our customer service team any time
We offer prepaid and immediate need cremation services.
Yes, we offer jewelry, urns, art glass and other keepsakes for cremation. You can see many of the options in person in our offices and/or see a number of the selections at this link: https://www.neptunesociety.com/merchandise
We do have travel options that cover anywhere in the world
Yes, please check out our complete guide for all veteran cremation benefits https://www.neptunesociety.com/veteran-cremation-benefits
We have a wide range of beautiful and unique urns. You can check out our catalog here https://www.neptunesociety.com/merchandise
Our costs vary based on location, memorialization options, travel plans, etc, so it is best to contact an office for an immediate quote at https://www.neptunesociety.com/request-information or our Customer Service team
Yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life https://www.neptunesociety.com/a-loved-one-may-pass-away-soon
Through the Veterans Administration, veterans may be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates
Yes, we do offer Scattering at the Sea services. Please feel free to contact our customer service team or visit https://www.neptunesociety.com/contact-us for more information
Hello Genia, The costs can vary by location, memorialization and travel options, etc. If you contact our office by web, phone or stopping by, we can give you an accurate quote. Thank you!
Goldie, Thank you for contacting us! Neptune Society has been serving families across the United States since 1973. For information on individual offices, please see the appropriate office directly. For a list of all Neptune Society offices, please click here: https://www.neptunesociety.com/locations
Hello Deborah, yes, you can still donate organs prior to crematino. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation.
Hello Dylan, we provide a variety of urn options including temporary urns that will allow you time to decide on an urn of your choice.
Hello John, I'm assuming you mean a copy of the death certificate? You can reach out to our customer service team to accomplish this: https://www.neptunesociety.com/customer-service
Hello Denise, We do not mix the ashes with any other substance. Usually the ashes are returned to the family, but we also offer scatterings on land, sea or air. The family can also arrange their own scattering. Thank you.
Yes, you can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.
A funeral director does not need to handle the ashes. Usually they are provided to the loved ones for a scattering, burial, keeping at home or a number of other options.
A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society walks you through every step, helping and guiding you through the process
Neptune Society helps families navigate government paperwork and determine available military and social security benefits for cremation costs.
Yes, we handle the death certificate and copies of the certificate as needed.
Please follow the link below and choose the option "Manage my Account". This will help you with your concern or you can always call our customer service team and they will be more than happy to make this change for you https://www.neptunesociety.com/customer-service
You can update your payment information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service
You can see your account information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service
While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning https://plan.neptunesociety.com/
Please contact our Customer Service team and they will be more than happy to assist you with a copy of your contract.
If you purchase a Pre-Arrangement Plan with us, there will be no additional fees or charges when the service is activated as long as your contract is paid in full. Additional charges only happen if your loved ones desire to purchase multiple Death Certificates, other URNs of their preference, or any other services that were not part of your purchased contract. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team and we will be more than happy to assist you
We do have a refund policy in place for every contract purchase. Please feel free to contact our customer service department for more questions or concerns
Simply call your local Neptune Society office and our staff will assist.
Have someone call our customer service toll free line and they will take care of everything
This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.
Yes, we will work with any cemetery for placing ashes
Unfortunately, we do not provide any pet cremation services
Yes, we have travel options that cover nationwide.
Hello Nadia, Thank you very much for reaching out to us. Our prices do vary depending on the package purchased and any other added services. For a more accurate pricing quote please feel free to reach out to our office directly at 818-530-0700 and our Sales Manager will be more than happy to assist you. Take care.
Hello Yolanda, I'm sorry you weren't able to reach us. You can find your account balance by clicking on the Manage My Account button at this link: https://www.neptunesociety.com/customer-service Thank you
Hello Pam, you can reach out to our customer service team here: https://www.neptunesociety.com/customer-service
Hello Gerry, this can vary on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.
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