Banfield Pet Hospital

Nicole Calvo

So I did my due diligence and called ahead and asked the person that answered how much a rabies shot cost. The girl asked for my information and pulled up my account. She then went to confirm the price and informed me that it was $30. So I booked the appointment. Now the appointment was during my job so my boyfriend went and took my dog for the appointment he was now informed that it was $125, A price that was not discussed during the phone conversation. I spoke with the clerk and I told her that I want them to pull up the phone recording to listen to what the representative told me which was incorrect information. They told me they are unable to despite the automated voice system said the call was recorded for training purposes. They then informed me that the reason of the price was because my dog didn’t have insurance. which I can understand but why is it that when I called and the woman pulled up my profile and saw I didn’t have insurance and didn’t inform me that the complete price would be doctors visit and rabies shot. It was like a bait and switch. So what I advise is when you call them to ask if there’s any additional cost, fees, etc if you ever confirm or ask anything over the phone. Don’t rely on the phone recordings because apparently they have no access to it.

Francisco Suarez

We’ve been taking our dog there since we discovered they had open this new Banfield hospital. We originally used to go to the one in Kendall Dr. and 137, then we changed to the Dadeland north, and then to this one. We just spent over $1000.00 on a surgery for our dog a few weeks ago at this place. Our dog only eats prescription food that was prescribed by Banfield in 2014. I decided to go to them to see if they had that particular food, but they didn’t. The young lady in the front desk told me that I could go to the Dadeland Petsmart to try to get it, but I was probably need a prescription. I asked her to please find my prescription on record, since it was given by the same hospital, and she did. When I asked her to get me a copy of the prescription she said she had to talk to the doctor. The doctor said she couldn’t do it because that prescription was given by another doctor, that I had to go and see that doctor. I explained to the young lady that the prescription was given to us 8 years ago that the doctor I was sure wasn’t even there anymore and that it was the same Hospital, just in a different location. Finally I asked to talk to the doctor and she didn’t even come ou. All she said was that she could give me another prescription for other type of food which I declined to get. I’m sure the only reason she was doing that was to sell me the brand that they had at that particular hospital. I finally went to the Dadeland hospital that was not even the location where the food was prescribed and all the young lady in the front desk did was ask the Pinecrest location to transfer the records back to them and she gave me the prescription without even asking the doctor. She just looked at the records. Our dog is not going back to the Pinecrest Banfield, and it’s unfortunate because we’re just five minutes from them. Horrible way to do business and to treat customers.

Romy Vazquez

I’ve taken my puppy to Banfield since day 1 and yesterday I decided to give this location a chance and I’m so glad I did. Everyone was super sweet and helpful, Dr. Flores took his time to give me a call and answer all of my questions. Definitely sticking to this location!

Carel Rijper

They took verybgood care my dog and kept me well informed!