The Harbours

Joshua Mesnick

Moved here just over two months ago. June 2022. We moved here because it looked nice, the location, and in unit washer/dryer. This is by far the poorest apartment I have lived at. Takes weeks to months to get things fixed. It feels as if there is no communication between staff. I can rarely get anyone on the phone. We have had good experiences with some of the office staff and Hunter with maintenance, however the problems outweigh the good. We had to wait a month to get the sink fixed from leaking. Our biggest problem has been the washer machine. It has taken two months to finally get a used washer that works. However, after the second time using the washer, the drain hose that was not secured popped out and flooded our laundry room and went under the wall into the bathroom. Now I am concerned for water damage and the laminate flooring is coming off in the laundry room. The maintenance man did not understand what happened and just said it popped out. He then simply tied the electrical plug cable around the hose and placed it back in and pushed the washer back to its spot before we even had a chance to clean the mess. We ended up going to the store to buy a mop and had to pull it back out to clean. The hose is still not securely fastened.

Jamar

Worst place ever in Melbourne they take your application fee then tells you that you will be reimbursed but I’ve waiting a month now for them to so.

David Gonsalves

Took them MONTHS , to fix our drain in the kitchen sink. 1 out of MANY times i call the office they actually answer. I have called 4 times today , at different times , to ask a question. No Answer. Did not bother leaving a message because takes forever to get a call back. The manager told me she was going to send a person over with an AC filter right away , 4 months ago , still waiting. A/C floods quite literally every other week. we stopped calling about it because it literally takes days/a month for them to come. so we just use our own towels. for 1450 a month , little nuts. i paid quite literally half when i lived on east university and got the same treatment. you would think for that price , things would get done , and get done quickly. But of course not. Also , EVERY SINGLE LIGHT (literally 30+) in the building and surrounding area across the street blink every single time they are on and never stop , for quite some time now. my wife has epilepsy and once its dark , she cant look out any front facing window or screen. EDIT - New Property manager made it a point to call to see what could be fixed. within 20 minutes of speaking with him , the head of maintenance was at our door. immediately fixing issues we had. The new Manager Hunter , has already done more for us than the old manager did , in 3 years.

Natalie Page

Mark & Shelby are Rockstars!! Amazing customer service and made a stressful day end with a laugh. You’re the best!