Morehead City Ferry Service

Christian Filips

Avoid: misleading and rude staff!!! Infants are free, but SOMETIMES they require advanced notice that infant will be on board. (Last year, infant was not an issue and NOT ONE employee educated us as to their total headcount restrictions.) We did have a lovely trip last year. This year, the infant WAS an issue. Being repeat customers, this was a shock to us. Jane demanded we get off the boat. Wanting to minimize our losses, we had a quick discussion of options: I (dad) could exit the boat, then Wife and 2 small children could continue without me. JANE AFFIRMED that I would be refunded my ticket in this case (everyone heard her shout this). After a moment of deliberation, my Wife decided that a trip with an autistic 4 year old and an infant would be too hectic without me. We had already been promised 1 ticket refund if I exited - so we assumed staff would be reasonable, and refunds could be discussed. Once off the boat, we met the real Jane. OOOOOHH boy. After explaining that infants have not being an issue with them before. Jane called us liars even as I offered pictures of last year's trip (She later discovered this is fact from ticketing system history, but has yet to apologize). When we asked if a refund would be possible, She screamed at us. She indicated in no uncertain terms, that she did not feel ANY refund would be deserved in this case. Again, she called us liars and insulted us as parents. Absolutely ridiculous way to communicate with a customer. Remember, Jane had promised me a refund (of at least my ticket) just to get someone off the boat, but when we broached the subject of a full refund on land, she made it clear: She was going to make sure we get NOTHING. She implied that she can 'go to bat' for a customer refund, but not for us. At this point, I did let her know that a credit card chargeback might be in order. This made her quite upset, and she let me know they successfully fight chargebacks "all the time". (Red flag, a small business should not have any volume of chargebacks...) Obviously, it felt to us that Jane would offer anything to get the boat underway, but on land it felt like a bait-and-switch. Jane misinformed coworkers as to the situation. Getting a non-jane employee to respond is tricky. She is the gatekeeper. She initially mislead coworkers as to her refund offer to get us off the boat and our history with the company, but I calmly explained the missing details to others. After fighting for a few days, We have a few options: They could honor a refund of 1/3 tickets. OR They could offer us a gift card with 3 yr expiration. I can't honestly believe they want us as customers in the future.... we would prefer to never use them again... but we took the giftcard. I don't think I want to go back, but I also don't want to loose 2/3 of our value! I don't even know if we will be in NC in the next 3 years. A full refund would have been best for all of us at this point. Not really happy.

Val H

Fun and friendly tours

Brittney Chambers

We have been on this boat in previous years and never needed a ticket for our infant. This year we assumed the same, but we were kicked off the boat for the infant not having a ticket. Apparently there's a law they couldn't have more than 49 people on the boat and that is why the infant needed a ticket, totally understandable. I wish they had told us this on our previous trips instead of allowing us to think the baby didn't need a ticket. Anyways, we get off the boat as instructed and we are told a refund may be possible. The employee, Jane, was extremely rude about this and refused to give us any answers about the refund process. She states she will talk to the owner. 15 min later she calls and says the owner says we can't get the refund. We call back to talk to the owner, and a different employee answers and says the owner is not there and that he is out on the boat.So how did Jane talk to the owner if he's not even there? Anyways, we will call back and update if the refund goes through. If not, we will make a claim with our credit card company. I understand we made a mistake, but it had never been an issue before so we were unaware. Jane's rudeness and refusal to try and help us with a refund was uncalled for. I do not recommend this company. UPDATE: they offered us a gift card, better than nothing but pretty useless since we live in a different state and don't know when/if we will be back.

Doug Gardner

Great time will be a yearly thing from now on