Columbus Income Tax Division

Stephanie Lewis

I sent in my taxes; they never notified me that they were done; then sent me a bill for penalty payment; then no one will answer the phone…. Just hangs up on me. Feel like this is a scam to get more money.

Traye Valentine

I walked in and had no idea where to go with my son. And then Karen came up to me and let me know she would help me and walked with me instead of just telling me where to go. She was very nice and I greatly appreciate her and her time great experience!

JP Lb

Calling a few times to seek assistance as a first-time filer made me feel like the biggest inconvenience to the staff at this income tax division... Very unprofessional to speak with taxpayers with nothing but a rude tone and short, mostly unhelpful answers.

Mary Navarro

Just spoke with Christina in the Income Tax Refund area and she is a super star!! I needed my address changed so my return would go to my current address and she told me they have received my request, it had been processed, but for some reason it was changed back. She owned the issue and said she was going to process the return herself to make sure my check got to me! She called me back to confirm all this within an hour. Super impressed with Christina!!