Focal Point Opticians

Mary Beth Thomsen

After Luke kindly accommodated me and made time to straighten out my bent glasses' frame, he discovered that the nose pad wiring was coming apart. He would need time to make a repair, including setting the glue with UV light. Although it would have been more convenient and less stressful for him (it was a busy day there) to have me leave my glasses and come back at the end of the day, he understood the hassle that would be for me. So, while he tackled the glasses, I spent a productive and enjoyable hour (bank, bookstore, new hiking shoes, birthday card) in the neighborhood and returned to find my glasses fixed (and lenses cleaned). Plus, no charge; nothing but friendly and skilled help. Thanks again, Luke.

Maro Kouyias

Large quality selection and styles to choose from. Incredibly helpful, wonderful, and honest staff (Luke helped me). First time glasses buyer here and had the best experience. Thank you!

Suzette Sherman

Sadly Not a Kind experience. I was shopping in the SF Design Center and I met a woman who had the most stylish and flattering small glasses on. My current glasses (and sunglasses) are so dated and given my age I need small frames to hide under my eyes - so I was extremely excited to see such great unusual glasses. We had a conversation and she highly recommend Focal Point letting me know "They really take care of you." Unfortunately I went into my phone to pull up the company and never clicked into the website. I was in San Francisco for 5 days and was leaving town and decided to drive from my friend's house I was staying at in Noe Valley over to Focal Point. When I arrived at the store I was a bit surprised to see blue across the front and in large letters "by appointment only." My whole stay in SF I did not hit one store that was still in Covid "by appointment" mode, so all the more I was caught off guard. Needless to say my heart sank. I figured I might as well let them know that I drove over from SF to pick out new glasses and that I live 3 hours north. When I tapped on the window the woman's facial expression and body language already told me she was annoyed to have to come open the door. When I explained my situation she replied with such an unkind tone (cutting edge schoolmarmish) letting me know that they had a rep there who was also located hours away. Words are one thing but the tone was uncalled for. It matched her annoyed introductory behavior. She offered me a possible appointment later that day but I had to run back to pack my car and get on the road before my friends returned home so I simply said no. I drove all the way from Noe Valley in great anticipation but sadly my experience was they are not service oriented, kind, understanding or in need of new business. A rep is more important than a customer - no workaround. I will check out what lines they carry and take my business elsewhere. I hit terrible traffic on my way back to SF (even at 10:30 am) to make my time wasted experience even worse ; - (

Brian Slepian

Incredible customer service!!