Wallace Energy

Heatha m

Cindy S is amazing she is the reason my mother and I continue to pur have from your company. Over 2000 dollars in sales occurred due to her customer service. You need more employees like CINDY S.

Bill P

Absolutely 0 stars if it were possible. I have no idea how this company is still in business. I called them in February to discontinue oil delivery as I'm changing to a heat pump. Since then they have called me at least 3 times to ask if I want my oil burner serviced. At the end of June they billed me for an oil burner service contract and I had to call them to get the charge removed from my account. With oil being so expensive this past winter, I set up a payment plan to pay off the balance by November. Since then they have harassed me about the balance at least 4 times with the rep apparently having no clue that I am on a monthly payment schedule. I was also getting propane service from Wallace for my water heater and stove, but I'm so fed up with the harassment I told them to cancel my service and I'll call them when the tank is empty so they can come get it since I already paid for the propane they have delivered. My recommendation: use anyone other than Wallace energy.

Jose Fontanez

What a terrible experience i have had with wallace. had an appointment last week where i had to take off to be home. 15 minutes before the appt time ended, i was told nobody was coming!!!!!!!!!!!!! I had to call all day to make sure the appt was still on and what a cluster that was. I was promised call backs and have yet to receive any. I called the next day to cancel my account and they couldnt even do that! i had to have someone call me back for that!!! they still have yet to call. waiting for the propane supervisor Mike to call me back since friday. I have been a customer since 2015, you would think they want to keep a loyal customer who has an oil & propane account but they keep making it worse. how do you not have someone who can simply call me back????? Update: Thank you to Mike the propane manager for helping me and getting the work completed. He was able to keep me as a customer with his help and customer service. The propane scheduler was rude and not accommodating at all. she waited until the last minute to tell me no tech was coming then left for the day. The absolute worst customer service experience ever. new customers beware and know what you are getting into.

Ant Tucc

Fine for oil delivery. Prices for anything else are absurdly expensive. Like, laughable.