Clarkstown Heating & Air Conditioning

chongho ahn

NEVER start work with this company!!!!! It took 1 & ½ Months to fix the AC. my family spent the most hot summer days without AC. I started work with them early July but it was finished on Aug 17. When I call the office to complain about the delayed service they only keep talking about the part delivery time. Part delivery time took for only 2 weeks from 8/3 to 8/16. The most important reason for the delay is that they NEVER CALL FOR THE NEXT STEP TO THE CUSTOMER. When every step finished the technician said that the office will call me for the next step.I trust them and wait until they call. But no one calls me. Even though I left the message no one called me too. I had to call every time for the next schedule and then they gave me the next schedule more than a week later. That’s why it took an insane amount of time to fix the AC in summer. I think they are not willing to take care of the customer. The customer needs to follow up by themselves. If they made a schedule in the timeline it would reduce the time. If you can live without AC in summer you can work with them because the technician was good. But if you need fast work, never think about them. My heater needs to be replaced soon. I'll find another company. I don’t want to have nightmares again.

Lenny Nathan

Two of our home AC's decided to stop during a sever heatwave. Clarkstown Heating and Air got to us in just a few days. Fixed one machine and had to replace another and our furnace. They said it might take up to 2 weeks and it was just under two weeks that the install took place. The guys who came and did the work were friendly, professional and very very helpful in getting the units properly synched up with our google thermostats. Great job and much appreciated.

Sophia Gianos

DONT USE THIS BUSINESS… Down hill since son took over. -2 weeks ago came out for maintenance - had to call back because they only serviced one unit when both sit side by side -?smart?now their unit 1 is 4 yr old Carrier Ac not cool-came out 6 x still not cooling. Unit 2 which is old cooling great but has overflowing drain clogged -per clarkstown needs replacement of entire system.also discover flex coil ripped - ? wasn’t this noticed first time out..want to charge me $525 for maybe 3ft of flex .. i ask for itemized material list before paying ..they refuse to provide ..they tell me standard fee will deduct from new system cost. really- i didn’t want to pay but didn’t want BS so paid next day .. unit still not cooling tell me it’s hot outside… never was problem in past when we had 100.- i ask for cost of new unit they saw they need to send sales team tomorrow to discuss needs .. they have been here each day they know what i need / no has to be sales team?i call in morning pay them tell them how dissatisfied i am … 4 yr old unit still not cool- so far paid $1000. for work that isn’t cooling. unprofessional incompetent team- want my monies back. appt w other company- showed low freon/puron making leak since they said it was good but they should of checked for leak BUT BIGGER ISSUE - Main duct destroyed - why didn’t they see this.Terrible Service.

Thomas O'Sullivan

Excellent service. Ryan and partner were very respectful to both us and the house, would definitely recommend clarkstown to my friends and family!!!!!