First USA Storage

Janet Badilla

I have been calling for 2 weeks trying to pay my bill...talked to answering service several times as well as left Many messages..I was told that the screen says error so they can't take payment..today the answering service does not even answer and it rings several times and cuts off. ..Extremely concerned about my things in storage there..In past they have always had friendly staff but now it is impossible to oay bill and no one returns calls. > live out of town and left NY important things there for safe keeping...very concerned.

Deidra HIcks

Staff keeps changing 3 times in six months, ways to pay getting ridiculously hard, very expensive.

Chastidie Mullis

Very disappointed in first USA storage. My furniture is moldy from being in their units. When I tried to file an insurance claim after paying it for 3 years I never heard anything back... no response whatsoever! They lock your unit if your 2 days late. And now I'm having a hard time even making a payment. The manager was supposed to be calling me back since yesterday....still nothing! I do not recommend this storage facility

Shannon Cidona

Ever since they started routing calls to a call center it takes hours to get Jr on the phone to make my payment. Not once has the call center done anything to help me. Today their computers are having technical difficulty so I left a message for JR to please return my call before he closes today. (A 30 minute window). Twenty minutes have gone by and no call back. Very frustrating since it's Friday afternoon and he will not return until Monday. Shouldn't the customer convenience be most important?