Panera Bread

Karie MacPhee

I’m so impressed with the customer service here. I haven’t been to Panera for a while and was unfamiliar with their menu changes. I was trying to order mac & cheese as one of my U Pick 2 options but I didn’t read the menu right and asked the cashier for “grilled mac & cheese”. When I picked up my order I was perplexed as to why I had a sandwich instead of mac & cheese. I told the ladies preparing the food that I didn’t think it was my order. It was then that I learned there was a *sandwich* of grilled mac & cheese. I said no problem, not what I was trying to order but perhaps what I did. They instantly offered to also give me regular mac & cheese. They quickly got me mac & cheese and I left super impressed with that level of kindness and customer service, especially in the stressful times with supply chain and staffing issues the food industry is facing presently. As I walked out I heard the lady who helped me very kindly mention to the cashier that it would be good to read peoples orders back to them to make sure they are right. Whoever the manager is, you hired well! Thanks Albany Panera for making my week brighter. 💕

Quinn G.

I like Panera bread... usually. When this branch first opened everything was the quality that I expected from Panera, actual cut turkey breast, fresh ingredients. A little pricey, but if it's a really quality sandwich, I'm happy to pay for it. Same with sides, I know there's an upcharge to get a tomato basil side or a fruit cup instead of chips, that's totally fine. The last few times I've ordered the food has just been lacking in quality. Fresh roasted turkey breast has been replaced with processed deli slices, a la Subway. The last time I was there I specifically asked if my order to pick up was complete. I was told yes, got home, and half of it was missing. Dude, I specifically asked. The sandwiches were pretty sad, flat, tasteless, and dry. For a few dollars more I could have gone to Frankie's and gotten quality and value and local ingredients. For a few dollars less I could have gone to KFC and gotten a much better quality sandwich. I want to like this location, I was excited when it opened, but I just can't go here anymore.

Bob Mac

Very friendly staff… ordered a whole sandwich, it came in two halves about 10 minutes apart! Mostly bread… Very skimpy ingredients… Had asked a staff member if the sandwich actually looks like the picture description on their website… “Oh yes!“ Well, that is not the case. Very little value. Had an opportunity to use the restroom during my visit… Oh my! How this area could possibly pass a health code inspection is beyond me! Despicable! The manager needs to gain control.

Melody Murphy Kirk

I like this shop. It's clean. The staff are all friendly. The food is excellent and the prices are good. My spouse got soup in a bread bowl but the soup went very quickly (he's a tiny guy) so he asked if he could pay for another scoop of soup, and the chef just gave him a scoop at no charge. That's so kind. Stellar customer service! We'll definitely be back. And we promise we won't ask again!