Costco Tire Center

Ale Abreu

I previously gave the service 2-stars, however after today's experience I updated. Just received one of the worst customer service I have encountered. I went to the Costco in Clifton to get tire information. I had done my tires there 5 years ago and I have to replace them. Here is the thing, I don't have a membership. My mom does, and I know she has to be present so I can purchase the tires, however I had a picture of the card and showed to the lady. The lady who helped me ask me why don't I have a membership and I explained my reasons. She started arguing with me telling me I was wrong. First, you're entitled to your opinion but as a customer rep you can't force your opinion to a customer. She went on to say my mom had to be present and I didn't argue that. I continued to tell her I understood and as I was still talking to her she walked away and started to speak to someone else. Then, she left while I was still on the counter without even asking if I needed additional help. Funny thing is that in the past she's helped me without my mom being present, but I didn't bring that up. I was in no mood to argue or proof a point. She could have handled the situation better. UPDATE 9.16.22: My mom and I went back today to purchased the tires, the same lady was there and the moment we walked in her demeaner changed. I guess everything was going fine until we asked how much would it be and she lost it. She said that I had the paper and should know, and my response was that all she had to do was give me the total and there was no need for her attitude. She continue to argue while I continued to repeat myself telling her that I had no issues and was not there to complaint. She stormed to the bank continuing to scream and yell and you could here everything she was saying and talking about my mother and I. There were other members waiting wondering when she was going to stop and if she was coming back. We waited about 5 minutes for someone else to come back and finished the transaction. Oh, the name of the employee was Shanavya Yamasaky. I told the person who finally came back to help, that she needed to relax and take sometime off.

RNR80s

Top notch service!

E P

Terrible service

DanielyLaura Salas chaves

the lady who attends there is too racist they should have a person who does not look at the race of the people so that they have a good service I do not recommend buying when this lady is very racist