Watertown Ford - Service

Felix Collazo

Where do I begin, my god this place has gone downhill. The service department is an absolute joke. They don’t even pick up calls anymore. The service takes a lot longer now. And I get it things haven’t gotten back to normal since the pandemic, but my god can I at least get a call from someone updating me on my vehicle. I wouldn’t go to this place if I didn’t have to.

joann miechur

Gave us a ride home after 8 am and it’s 2:00 had to call them .

Annie Summers

EDIT: The folks at Watertown Ford owned up to their mistake and actually delivered the car to my daughter. Very cool. If I could leave fewer than 1 star I would. Incredibly BAD experience. Daughter is all alone in Boston after having just moved there. Car had a warning light so she brought her car in for service last Saturday and dropped her keys. In spite of repeated calls to the service center, it took them several days to return a call. The car ended up not needing any work so Tony promised he would lock the keys in the car so she could pick up the car on the following Saturday (because of work schedule, she is unable to get there during the week). After an uber ride to the service center, my daughter discovered no keys in her car. Tony did not do what he said he would. What an incredibly frustrating waste of time and money. Avoid this place - they cant be bothered to return phone calls and provide terrible customer service. I guess they just don't care.

Patrick Stehr

Can't speak more highly of the parts department. Both of the Mikes and Dan always help me out in a pinch when needed.