Red Robin Gourmet Burgers and Brews

Knight Calls

Was trying to find my waiter

Shay Connect

I dine at this location with my daughter about a week ago and I was very pleased with the customer service our waiter I think his name was Shelby was amazing, very attentive and kind. These days you don't get that type of service so I was pleasantly surprised. He made our visit very enjoyable.

Bob Kristopher

Excellent burgers even better service

Lydia

This place is RIDICULOUS!!! The food is delicious, come here every once in a while. But I have never ever ever had a good experience with takeout. I will either be missing a sauce or a side, and sometimes they don’t even get your burger right. Maybe that doesn’t seem like a big deal to some but especially when your pregnant, and craving something particular and are expecting to at least get what you pay for, no…they will never meet your expectations on that. So far ive only had this issue with this Holyoke location. And a literal 13 year old that brought my food was saying “oh this is the only size of box fries we give for to go” when every other time I’ve gotten fries at this location and other locations (when this part of the order would be right) they would give me a normal size box, not a 3x3 box. And I have never been out of there in the amount of time they promise to have the order ready (mind you, it wasn’t busy right now either, about 6 tables filled up) and at least 8 people (staff) sitting around at the back tables near kitchen talking….when I called they said 20 min order would be ready. I came 10 min later to wait another 33 min inside the restaurant. Pregnant and with a cranky 7 month old daughter needing to go to bed. Order in restaurant NEVER takeout if you want a good experience :)