UPS Customer Center

Category: Shipping and mailing service

Address: 976 Hartford Turnpike, Waterford, CT 06385, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 11AM–6PM

Tuesday: 11AM–6PM

Wednesday: 11AM–6PM

Thursday: 11AM–6PM

Friday: 11AM–6PM

Saturday: Closed

Reviews

Fred Anlyan

Sep 6, 2022

This place has been closed every time I've been there. They have a sign on the door that says they're closed due to staffing. The internet says it's open and if you call to check, you can't get a person. I give up--I'm going to Staples. I recommend you do too!

Tim Ryan

Aug 5, 2022

This “customer center” is never open to accept actual customers! I’ve been here at least twice during posted hours and it’s been dark inside and locked. Not a good look UPS!

Ben Baldwin

Jul 26, 2022

A little hidden behind Jaypro, but helpful people in brown behind the counter

Matt M

Jun 22, 2022

This center is closed until further notice because of staffing issues as of 6/13/2022. Pickups and drop off only for 2 hours in the PM. UPS website does not say this. There’s one drop off box outside but if it’s not an envelope or a very small box, forget it.

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Questions & Answers

Can you return Amazon purchase at this location using this return option: "Show the return code we give you on your mobile and get a label printed at The UPS Store?"

Veronica Zelesky | Sep 19, 2019
Bruce Gerfin | Sep 19, 2019

Yes - if you have a coded return label, not a problem.

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Can you copy a label from a phone for shipping

Judy Disch | Sep 19, 2019
Philip Newman | Sep 19, 2019

No. The ups phone app credentials are different from the ones used at the kiosk label printer. And these labels you hand to a clerk to get a real shipping label.

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Can I drop off packages I want to return to Amazon at this location?

Jesse Martinez | Sep 19, 2019
Glenn Gartner | Sep 19, 2019

Yes, you can! I did that last week, and many times before. Drive to the back of the building, the stairs and doors to enter the small shipping office are on your left, as you drive in.

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What is the name of the head honcho at the Waterford, CT on Hartford Tpke facility? The person at the top in that office, anyone have a name?

S Taylor | Jun 20, 2022
UPS Customer Center | Jun 20, 2022

If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS.

Can I get my Amazon packages that weren't delivered to my address at this location? I have about 5 packages saying delivered but never received cause they are not delivered to the address provided.

K Black | Jan 21, 2022
UPS Customer Center | Jan 21, 2022

Hello, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS. So we can further assist you.

do you do shredding

Francis Lucas | Sep 18, 2021
PoAndLaa Laa | Sep 18, 2021

No they do not

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Would this ups office returns items for Amazon?

Art Lopez-A | Sep 18, 2020
Isaac Lingenfelter | Sep 18, 2021

You can use a printed return label or a QR code that Amazon provides.

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Can you make a printed label from a printed copy of the Amazon kiosk?

John Pollok | Sep 18, 2020
michael broder | Sep 18, 2020

Yea

What is your store number?

Kathy Reinhart | Sep 18, 2020
mike ninteau | Sep 18, 2020

Number 1 in my book

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Do you also package returns for Direct TV equipment in Waterford, CT??

Ray Sacks | Sep 18, 2020
Jlee Jlee | Sep 18, 2020

No, you need an actual UPS store for that return.

What is the difference between the UPS store and UPS customer center? Maybe a stupid question but, can I have my package shipped here and pick it up.

Ian Levinson | Sep 19, 2019
mike ninteau | Sep 19, 2019

I'm not sure, but I think store only ship out, centers receive packages. But double check that

Can this location be used for "Pack and Ship" for selling on Mercari?

Robert F | Sep 19, 2019
Adam D'Ambra (RAD-CON LLC) | Sep 19, 2019

They won't pack anything for you, you need to pack it all yourself.

can I return package to Amazon using a printed copy of the QR code.

PETER NULTY | Sep 19, 2019
Lisa Griffin | Sep 19, 2019

You need a ups label with the 1Z code

Is there always a Notary there?

Frank W Gottbrath | Sep 19, 2019
rnelson3646 | Sep 19, 2019

No

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What time today Saturday do you open

Sharon Ford | Sep 19, 2019
john doe | Sep 19, 2019

They're not open on Saturday or Sundays

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Can I bring direct TV equipment, have it packed and shipped free to direct TV?

Karen M | Sep 19, 2019
Glenn Gartner | Sep 19, 2019

Call ahead. They may have boxes there, and other supplies to pack your goods, but the shipping for free would probably have to be facilitated by DirecTV. If DirecTV is supporting the shipment, they should provide a label. Either way, call ahead to UPS

Can you ship wine from this location?

Bob Murphy | Sep 19, 2018
Ernest Adams | Sep 19, 2018

Yes. It is a UPS Depot, not a retail store.

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can you give me an extimate of cost for shipping

Don Butler | Sep 19, 2018
Ernest Adams | Sep 19, 2018

Cost depends on the distance, weight, and how soon you want the package delivered.

Can you make copies or have them copy ID cards to send for verification purposes?

Alex Howell | Sep 19, 2018
Charles Cole | Sep 19, 2018

No.....but, Staples can

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