Truist

Tia Ford

This bank is horrible. Who holds a Zelle payment for two day?? They give you dates and do not honor them!! Definitely closing accounts!! I’ve never in my life experienced such bad business

ALEXANDER PERRY

THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER WITNESSED. No one greets you when you walk in. One of the poorly branch reps stared me up and down when I walked in. I go to the teller for my request of needing a temp card. She directs me to sit in the seated area rushingly. Then after 45 mins of waiting Katina or whatever her name is. She is the worst. Declined to give me a temp card because I have a new account. Then she is the one who grilled me when I first walked in and did not ask me anything while I waited. ILL NEVER COME BACK HERE AND DONT RECOMMEND ANYONE TO COME HERE. GO TO A DIFFERENT LOCATION. THE ENRGY HERE IS LIKE WALKING INTO A DEVILS DEN. Someone bring some holy oil.

Thomas Censullo

Since switching from SunTrust, services are worse. Hold times over an hour on the phone. Friday afternoon 2 tellers only. No sense of customer service or urgency. I do not know where this bank came from, but, it should go back. June 2022.. new teller.. Zero customer service skills

All about stuff TV “Reckless”

Called in today 4/29/22 @ 3:50PM the website shows they close at 6pm! I called and no one answered the phone. Kept ringing to an automated menu, would not give me an operator. I pressed "0" and had to press it 10 times and still no one answered! We use these people for our business! The reason I was calling was we called on Wed 4/27 for someone to call us back about making account changes as we'd lost an employee who has access to our bank!! I need to remove this person from having account access ASAP and apparently this isn't important enough for a manager to call us back in 2 days!!! Come on Truist, you have to be kidding me!! Someone has access to our bank and I need them not to but I can't get anyone to talk to me! I wish I could give a negative number but 1 star was the lowest! We're switching banks after 10 years on Monday! Congrats!