SpringHill Suites by Marriott Atlanta Buford/Mall of Georgia

Lulu Princess

Great location. Our first room was fantastic , but had to move because the bed was extremely extremely itchy. The front desk was very accommodating. We moved to a different room and that one smelled like cigarettes. The curtains had some white floury texture to it, I honestly was scared to touch it. We brought our Ozone machine, asked if we could use it they said yes offered to move us but when we went to see that room, it smelled like wet towels. Decided to stick with the other room. I’m being honest, breakfast was horrible. The food was super dry, or hard or just didn’t taste good. House keeping was cordial. I’d say it felt more like a motel 6 than a hotel. The hotel Atmosphere was ok, my thinking is they need training and employee recognition. Overall it was an B+. Mostly because the mall was across and they have plenty of different places to eat and super close to the highway

Antonio Ortiz

This hotel was terrible. The rooms were outdated, smelled and curtains were stained. Not sure how you can charge that much and not invest into the hotel to make it better. We came in from NC and friends of our came in from Ohio to stay here and unknowingly, we both checked right back out after checking in. This hotel is in a great area and close to the mall, but I wouldn’t stay there if it was free. After a 7 hour drive, it was very disappointing to have to leave and find another hotel in which I paid even more for last minute reservations, but I didn’t care.

Candice Perez

I was working across the street and the company I work for had paid for me to stay overnight at this hotel. I had stayed in a SpringHill Suites before so I thought I would be fine staying in another one. I was terribly wrong about that. The customer service was horrible. I tried checking in and the desk clerk asked for the card on file. I explained to them that it was a company card which was not in my possession because someone else books the hotels for our employees. I also explained to the desk clerk that my boss should have already verified the card and I have never had a desk clerk ask for the company card before. She asked for a phone number or email so she could get in touch with the person who had the card and asked me to take a seat and wait. I was on break and really just wanted to get my personal things out of the card before it got dark. I couldn’t do that without confirming the card that had already been confirmed apparently. I called the hotel a few hours later which was like 7pm by then and asked if she had heard back. She stated no but if I wanted to stay at the hotel she suggested putting my personal credit card on file until they heard back. I declined that option because I would have had one problem on top of another. I finally got in touch with my boss and she called the hotel to fix everything but she told me before she called that she had already confirmed the card that morning right after booking it. The experience was so ridiculous I asked to never be booked in that hotel again. If I could give zero stars I would. If I knew the desk clerks name I would also post that here but all I can identify her with is having three nose studs on the right side of her face. And at one point the general manager was standing next to her and just looked at me while the situation happened. She did nothing to help either. The room I stayed in was also musty smelling and the couch was gross with stains on it. I stayed in the Country Inn and Suites down the road a few days later because I had to come back to the area and they were great with no problems.

Paul Foster

Location, location, location! This is a wonderful hotel located in the middle of everything you will need during your stay. Restaurants, clothing, shopping areas and the mall of Georgia is at your doorstep. Oh yeah and the hotel is wonderful and breakfast is plentiful. The only downside is the parking lot is a bit cramped so if you’re coming with a camper, it might be a tight fit.