UPS Customer Center

Joe Ferraro

had a ups driver file a false report to have my package delayed in my name. I never filed this paperwork. never even saw the driver. he just didn't want to do his job. i will be filing a report with the BBB and looking into legal actions if this does not get dealt with.

Hannah Beltramo

If I could give lower stars I would. The way this facility has handled a situation that they are to blame for (at the very least partially). A package I had placed for overnight shipping that cost $70, was not delivered overnight and actually had been delivered 2 days later. When I called in, the representative who claimed to be a supervisor named John, was not only not helpful but ended up belittling me and the situation with phrases like “Oh right you’re the one who works at UPS right?” or “Guess what? This call is being recorded so keep going because it’ll just show an error on your end” (That was after I was getting upset by him not helping the situation. All I wanted was my package delivered on time for what I paid for and in return I got an unprofessional representative of UPS and i’m out $70 for nothing. Just don’t use this facility if you don’t have to.

David Hughes

It was after hours and they still helped me! I was sure I was out of luck nut they helped me znd saved the day! thank you so much!!!

Linda B

This is one of the most needed businesses for all the gifts I send and the returns I make from online shopping. I wish the counter service hours were longer with starting earlier and no mid-day break but I realize the counter person needs a lunch! How about more well staffed and well trained personnel at more satellite stores instead?