Horizons Medical Supplies and Homecare, LLC

Jackeline Melendez

I took a trip to Orlando through Delta, I traveled with a friend who needed a wheelchair and to my bad luck Delta does not lend or rent wheelchairs to take out of the airport. Thanks to a referral I was able to contact Horizon Medical Supplies in Orlando and I was able to rent through them. I am so grateful for there help. Thanks Horizons! We enjoyed aware vacation!!!

James Cope

Utilized their wheelchair rental for a few days to allow my mom to go on a trip to NYC with us. Test drove in the driveway the day prior and off to the airport the next morning. As we were wheeling toward the terminal the front left wheel was wobbling and causing a very uncomfortable ride. I stopped at the ticket counter and Delta Airlines attempted to fix the wheel. After a few tries it was unsuccessful and they offered to loan us a wheelchair as we were only taking a day trip and would return in the evening. Upon returning the chair and explaining the situation, the clerk refused a refund. I sat in the chair and it wasn’t as bad for me as I’m 70lbs lighter than my mom but the tire still vibrated but she refused to acknowledge and insisted it was a brand new chair. After asking for a refund yet again, she still refused. Horrible customer service! Reply to owner: As you saw the wheel was vibrating and every time I mentioned you said “move your head” and refused to acknowledge the vibration, so yet again, HORRIBLE customer service As you can see we clearly didn’t use your “new” chair, so do the next customer a favor and FIX it before they have an almost ruined trip

Kristin Christensen

Friendly and helpful staff!

Elizabeth Flores

I went in not knowing what my grandmother needed for her recent surgery and they helped me get the right supplies. Their staff is very friendly and show a real interest in helping out their customers. I even called them back a month later to get a copy of the receipt and they quickly found it and emailed it to me. Their knowledgeable about the different products they sell and take the time to make sure you understand everything before you walk out the door. Thank you for your help.