REI

Millie Kwan

Convenient and arranged as many other REI locations I have been to in the past. They have clothing and equipment for hiking, camping, biking, and watersports. They also have a used equipment section which I had not seen at REI in the past. Fast check out and found what we needed.

T

May (thanks for help with my trying on 1,000 running shoes) and Noelia (thanks for keeping my shoebox up front) are professional, helpful, and nice people 8/12/2022 update: One of two pairs of running shoes I bought ended up being a half size too small, so I bought a larger size online since they were out of stock at the store. I wore the smaller shoes for two weeks while waiting for the new shoes to come in When I returned the small shoes at REI, the cashier, first letter J, was insulted that I had worn them over a period of two weeks. He couldn’t even make eye contact with me once he saw the sneakers, which had dirt on them because I wore them outside. If it’s REI’s policy to allow for sneaker returns within a year, train your cashier to not be a jerk about it

Richard Johnson

We needed to fix up our bikes (not purchased at REI) and were told by staff that members get 20% bike service. Staff told us that they would work on any bikes even ones not sold by REI so we signed up for a membership. Brought the bikes into the store and a different staff member refused to service the bikes because they would only service bikes sold in store. We wanted standard service (bike / shifting cables replaced) that is listed as a service they provide both online and on a sign in the store. Very frustrating to be misled into a membership.

Heather Hunt

Great selection of clothing and gear. There is always a super friendly and knowledgeable staff member around to help with a question.