Lenovo

Peter Kotsatos

Having a nightmare trying to get a credit from an order that i cancelled. I have been getting the run around and am considering a lawsuit with punitive damages. The credit request is only $31.94. This has been going on for over 3 months. I was not expecting this from such a reputable company. It is very disappointing and i am very disheartened by all this.

Marshall Choinski

Ordered a $2500 laptop from Lenovo…paid extra for next day shipping…it didn’t come…left town for two weeks…ups put it at a holding facility which was an auto zone store…went there to pick it up…it was not there…Lenovo said they would look into it…then sent an email from their India based call center that ups showed it as delivered…so they won’t do anything…terrible customer service, terrible experience -don’t ever order direct from Lenovo - you will get robbed.

Russell Batts

No with repair issue

Anna Schoenfeld

Don't buy Lenovo products, they are junk, support is bad and customer service is non existent! I purchased a Legion 5i (17”) with GTX 1660 Ti 81Y80005 US for $1,209.46, so it wasn’t a cheap laptop by any means. Within 6 months the blue screen of death occurred and the laptop would not start up. When I bought the laptop Lenovo’s PREMIER service support came with the machine. I contacted Lenovo’s PREMIER service support. The PREMIER service support agent told me I needed to pack up the laptop and send it to them for repairs. I asked for my money back since this happened so early in the life span of the laptop, I was denied. I asked for a new laptop, again I was denied. I was told there was nothing their PREMIER service could do and to send the laptop back to Lenovo. Anything but PREMIER service, what a joke! I am a disabled Vet on a fixed income with my spouse who is also disabled. We use the laptop daily for medical appointments, ordering medicine, bills, ect. We lost all that information. I contacted Lenovo PREMIER service once again. This time I got someone on the phone who decided to help me restore usb image. I did this on a dell backup laptop that is 10 years old and still works, that laptop replaced a dell laptop that was out of warranty but dell replaced it. It took two days to get this laptop running. But at least I got someone who was willing to help. I guess willing is a PREMIER service. I spent over 1,200 on a machine that crashed within 6mo. I again requested my money back or a new machine, both denied. I was denied help, until I persisted. I then asked PREMIER service for a warranty extension since I now have lost confidence in this laptop and that it will last. I was sent an email asking why I needed an extension on my warranty, I explained basically what I have explained here. I was offered a 30-day Warranty extension. 30 days is a slap in the face from Lenovo's PRIEMIER service! I have bought office chairs, hue lights, and tablets all from Lenovo. This is the first time I have had to use Lenovo’s warranty service. I will not purchase anything else from Lenovo, because all is fine until you need support. Or in my case lack of it. Do not buy products from Lenovo. There isn’t any support if it goes bad. PREMIER service or lack of any service. Thank you Lenovo PREMIER service for the 30 day warranty extension After all my purchase’s and my $1,200 purchase that crashed within 6mo. STAY AWAY, STAY CLEAR of purchasing anything from LENOVO. Update: now they offered us a 60 day extended warranty. We want a year extended warranty at this point since the poor customer support, poor premier service and my time along with what we lost. I will update this review again after Lenovo contacts us. Update We were contacted but they still refuse to do anything due to the computer working now. We lost everything and to add insult you call to now offer help to fix it. Give me an extended warranty. You refuse because you don't trust it will not break again. It's a bad computer made by a company that does not care, your warranty support was a joke. Try to care about your customers and what you sell them. Stand behind your products.