Ashley

Category: Furniture store in Amherst, New York

Address: 575 Alberta Dr, Amherst, NY 14226, USA

Phone: +17168319700

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Amie Hart

Sep 7, 2022

Don’t buy the “insurance” for the furniture. Complete scam. They show you this chair that is beat up, but then making a claim is nearly impossible. Lesson learned.

L C

Aug 27, 2022

Very helpful staff

John Kerner

Aug 1, 2022

Nice selection but pricey.

Jeff Johns

Jul 25, 2022

Worst customer service ever! I ordered a dining room set knowing there would be a delay in delivery. Got 4 side chairs, then got a call about the table, was supposed to be delivered but got a call that it was damaged, on the day of the delivery. Told it would take another 18 weeks wait. Cancelled the order. Claimed they would give me a FULL REFUND. My card was charged in full upon order. Still have not received a refund. They claim it can't be done at store level, has to be done at accounting. Odd, they could charge me at store level. Got the runaround from the store. Called, left messages, no returned calls. When I cancelled with the salesman, he hung up on me. Called "customer Service line, listened to menu and it said call couldn't be transferred and it hung up. Real nice Ashley Furniture. RUN, DON'T DO BUSINESS WITH THESE CROOKS. PART TWO- So they responded...I texted and I get a response via text about fabric manufactured overseas, which had NOTHING to do with my text. TOTALLY INEPT CUSTOMER SERVICE!

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Questions & Answers

Do you sell lazy boy recliners?

Carin Jpj | Sep 19, 2018
Paula Bridgeforth | Sep 19, 2018

Yes they have a large selection

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What are the Covid safety practices like here?

Anonymous | Sep 18, 2022
Peter Carmina | Sep 18, 2021

Pretty much the same as anywhere else. Masks are required, reservations are not required. Just bought a couch set and it wasn't too bad.

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Can you make an in store purchase and have the item shipped to your home in another city?

Eric Donnelly | Sep 18, 2020
Samuel Smith | Sep 18, 2020

Yes

If I bought a sectional living room couch how much for delivery

Security Security | Sep 19, 2019
Mohammed Abdul | Sep 19, 2019

This is from their website https://www.ashleyfurniture.com/delivery-information/

I have just a chest of drawers (Signature Shay by Ashley/black) I want to purchase. Can I pick it up or do you have to have it delivered?

Susan Bridger | Sep 19, 2019
Dalia | Sep 19, 2019

It will have to be delivered..but call the store for their policy

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Is this place cash and carry?

Michael Sulik | Sep 19, 2018
Kathy Lorenti | Sep 19, 2018

No, if you qualify for credit you don't.

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