Shoe Carnival

Sifredo Garay

Excellent place great variety of shoes and accessories 👍

Oraldina Valles

I love the prices of this store, and more the quality of the shoes, it is my husband's favorite store, because that is where he buys his boots for work. Of construction

Mina Blanco Ruiz

I bought some shoes online and had them delivered here. I came in to pickup the shoes and they didn't fit. So they guy here helped me exchange my shoes. I got an email saying that my shoes were picked up while I was there. I said hey, I didn't pick them up. He said no worries, you'll see in your shoe carnival online account the replacement. I said ok cool. He said my shoes would be there in 2 to 5 business days. The days pass and nothing in my email. So I'm like maybe they're on back order. At any rate I went on vacation and still no email. I call the store and the guy that helped me answers the phone. I said hey whats going on with my shoes? It's been 2 weeks. He said uh you'll have to call back later. I said really okay. Another week passed. Nothing in my email. I said I'll just stop by when in the neighborhood. I did 2 days ago. I went in explaining the whole situation and they were confused saying that they didn't see anything in their system. And then they said oh your shoes were picked up. I said no they weren't. They basically told me to call customer service and so I did and had to explain everything again. The woman on the phone was saying there was nothing she could do and would have to go back to the store. I'm glad that I hadn't left because they were sending me in circles. Anyways I put her on speaker and she was confused at what had happened. Anyways long story short, the boy who had processed my exchange input my email incorrectly. Even though we both said it out loud to each other. I got a call from shoe carnival saying that they shipped my shoes to the store and they returned them and sent me a gift card because I never picked them up. I told her I haven't received a gift card and she said she'd send me another one. I told her at this point I don't want a gift card and wanted my money back. She said I can take it to the store and do that. The incompetence is real. It's not that hard to double check someone's email and address. But evidently it is even when they repeat it back out loud and still get it wrong.

dsharp89

We saved a bunch of money on a couple of pair of crocs that were 50% off. We just purchased the same crocs for 25% off at a competitor. I will definitely take them back and get a refund. Shoe Carvinal didn't have the sizes we needed but they were able to ship them to us. Plus we got another set of store discounts on top off the 50%. Both pair almost were as cheap as getting one pair from their competitor. We should have come here first!