The Flats at Douglas

Hannah Ellison

The WORST place I have ever lived. Here at the Flats it will give you a headache, LITERALLY (these buildings are infested with MOLD and are a serious health risk ). We discovered this after my husband had to get a tumor removed in his sinuses. The renovation job that was done here is ludicrous and mediocre. They seriously painted over dust filled vents, outlets, light fixtures, hinges, and screws but managed to not paint behind the fridge or the stove? Must’ve ran out of paint? The wood floors in the kitchen aren’t fitted properly and is leaving inch space gaps between the floor and appliances. It gets better, one time my sink literally fell into the cabinet underneath breaking my vases my mother had gifted to me that I kept under the sink. Water damage to the ceiling causing large cracks. No ventilation system in the apartments making the walls sweat, and leaving water marks down all the walls. Thin walls you can hear other tenants in different apartments. Even I could have done a better paint job than this. They got paint on the floor, paint on the carpet, over painted the trimming on everything. Layer after layers of paint on the doors making them really hard to open, and somedays you can’t even get the doors to budge open. Carpet was never laid or tact down properly, so vacuuming the floor just rips it out of place. The washer and dryers are disgusting and have ruined expensive clothing, bedding, and god only knows what else. I have to call hundreds of times just to get anything done around here good luck of getting ahold of anyone in that office bc they don’t answer the phones even after the whole “covid” pandemic excuse. PEOPLES LIVES ARE IN YOUR HANDS and REMEMBER THAT!

Liz F

** addressing old reviews, they are under new management** We've lived at the flats for about 2 months now, just for a reference. So far whatever questions we've had Julie has answered in a timely manner! (Usually next day and sometimes same day depending on when I email) and there have been A LOT of questions!!! I always like to make sure everyone is on the same page, so we're in pretty constant communication because she always asks how we're doing! Any maintenance issue I've put in for has been fixed promptly (same day, next day, or if its a super small problem within the week) Security is good and addresses things in a timely manner (loud neighbors after hours) Love the community events! I know there are some bad reviews, but honestly we've had nothing but a good experience thus far! ***Just to address the comment about the office being hard to get a hold of*** If you used the number from the website it does take you to a larger directory because the property managers own multiple properties. So they route you from there. The office has addressed this issue by sending out a mass message to all residents about a direct phone number that directly takes you to the office at the flats. I personally have never called as I work durring their business hours. However email wise it's been nothing but immediate response. ***to address the issue about the washers and dryers*** They use a third party service, they don't own the washers and dryers. Julie is always sending out constant updates on repairs for them and what's going on. It might be a bit of an inconvenience, understandably, when they are not working. However management for the flats is at the mercy of the third party company. If parts have to be ordered its a wait no matter what with shipping issues right now due to covid.

Alexis Marie

Best part is the gym and pool area. they just started to remodel the building hallways which is pretty nice. The only things I didn’t like was how the apartment itself is built it seems rushed and they didn’t clean the apartment all the way when I first moved in, there was mold by the shower window & the drains are horrible etc. When I first moved in the tub drain was so clogged up I tried to do my best cleaning it up but that didn’t do justice it needs a whole new drain. Also the carpets and walls are not good. The carpets are super loose and not attached all the way just from vacuuming & moving in they come up the edges and it’s just all messed up. Just make sure you tour your exact apartment to see what your dealing with (something I was not allowed to do) I’m glad I left.

Speth Marie

The worst management ever!!! I left the premises last month and I just got a letter saying I owed for this months rent!!! I been moved out! The management should have been knew I left because they are the ones that told me I have 3 days and …