Courtyard by Marriott Toledo Airport Holland

Steven Mycoskie

I was not going to post a negative review, after speaking with the manager Michelle in the morning the night after my stay. She took my concerns seriously and as a manager did her best to correct the matter. She stated a discount would be given at Check out later that morning. And what has made me write this review is, upon Checking out later that morning, I was met at the front desk by a woman with sleeves of tattoos that I know for sure she didn't like me, never asking my room number she knew who i was. She spoke nothing to me..except " you're all set"" and " "do you need a receipt " after I said yes, she printed one , tossed it on the counter and literally turned her back and walked away. What a shock! After Michelle made everything right, I was treated like garbage from obviously a angry, untrained, possibly racist , I had no clue!. I was very uncomfortable, felt horrible. In today's world at the rate of inflation and what Marriott charged for this room, a little professionalism is more then expected when one spends their hard earned money. Why this front desk person was angry with me for obtaining fair price adjust for the poor quality room we were in. I can attach pictures, but not I'm not going to. Michelle knows she needs to"Clean" and fix house, and in more ways then one. I have to give at least one star as a rating, sadly it is the minimum . This Marriott property does not come close to Marriott standards. Go across the street to more better priced and modern facilities with clean rooms.

Nick Bryant

Room was pretty clean other than a dirty rag on the table. What got me was I was told at check in that my room had included a breakfast for 4. So I waited for breakfast, which was later than I wanted to leave to tell me no, breakfast is for sale. I'll eat a free hotel breakfast but I'm not paying for great value brand bacon.

Carl Jones

Came from a couple hours away. Stayed there for the ohio State bowling tournament 3/11 - 3/13. The first night there, my car was broken into and vandalized at 4am. Driver’s window shattered to pieces. I was parked directly under a bright street light in the hotel parking lot assuming my car would be safe. Another member of the bowling group’s car was broken into as well and items were also stolen. I spoke with The manager and wouldn’t even attempt to help me saying “there’s nothing they could do”. No attempt to make it right since i was a guest on their property. Maybe help pay for my window, or comp my stay, nope, nothing! They have zero security cameras outside!! Every well known named brand hotels have cameras outside on the property! (Or at least the threat of cameras to keep the theives away). So I wouldn’t recommend staying here! I’m definitely NOT coming back! The floors were nasty and sticky in my room, bed was super hard/uncomfortable! Would rather sleep on a cot. The toilet was broken and would not flush. Overall experience was absolutely terrible!!

Pete VanBerlo

Marriott has previously set a pretty good Bar, but Courtyard/Holland, OH really blew it: Housekeeping never bothered to Vacuum the Room after prior guest. Never bothered to put liners in Trash Cans (creating extra work to clean Trash cans). Also they don't appear to clean Tubs, attempting to take a Shower resulted in 2" of water which wouldn't drain. Tried to watch a Bit of TV, but it would not power on. After investigation, no power strip in back of cabinet. You either have TV or Fridge plugged in, but not both... Now Marriott Brands along with other Hotel chains have always had Coffee for it's guests available as early as 5:30am, I have grown quite accustomed to hitting the road with my mug full in the morning. Imagine my surprise when I came to the Lobby for a morning cup and was told they could "Ring" me up a cup of Starbucks, WTH? I wouldn't buy Starbucks with a $5 Coupon. Where is the standard Complimentary Coffee??? Then other Marriott brands offer at least a Gratis Continental or better Breakfast. This Location is offering to sell me a $4 Muffin... Very Disappointing stay, frequent traveler going by this location often, but I won't be back...