Smokehouse on Main

Krista Goodsitt

Rudest service ever. I've always wanted to like this place and the food is good, but the people are terrible.

Brady DAmore

One of the best food in town! Had a yummy dinner in this place.

Cate Donaldson

I would have given this 3 stars based on food. 2 stars based on service. Giving them 1 star for food + poor customer service + having my integrity questioned. We got sat at 7pm and didn't leave until almost 9pm. Ordered a drink, appetizer, and two entrees. No dessert. Left immediately after paying via QR code* Placed our food order around 7:25. A few minutes later, we were informed that the kitchen was backed up so things would be on a delay. We braced ourselves. We didn't expect it to be AN HOUR for our entrees. Both entrees came out cold. My husband ordered the Mac and cheese without meat, and it arrived with bacon. When asked how the food was, we said fine. Normally would have complained/sent it back... but 1) we felt bad (apparently they were down 3 cooks) and 2) felt it would be pointless. They clearly wouldn't have time to remake it as they were still behind on orders. *When the check came, we paid via QR code, saw the confirmation that it was paid and left as quickly as possible. We got 5 feet out the door, and had someone (not our server) chase after us asking "did you pay?!" After saying yes, he scampered back inside. That was the last straw. Our server was great. He kept us informed and apologized repeatedly for the delay. But there was no discount for the hour wait. Never had a manager come by to talk to us. And was extremely insulted when questioned if we paid. Needless to say. We will not be back.

Herschel Patel

Where to begin....the wife and I entered the restaurant at ~7pm on a summer Friday. Asked for a table and was told that I could only have a bar seat. Which is OK I guess, the restaurant was busy but not packed. Bartender was friendly and took our water and beer order. We ordered an appetizer (skillet cornbread) and waited for it to come. So far, everything was OK. Then after waiting 20 mins we still haven't gotten the app so we also put in dinner orders to get ahead and hopefully speed things up. 10 mins or so after ordering dinner, the friendly bartender tells us the kitchen is getting backed up. We have been at the restaurant over 30 mins by now. Finally the appetizer comes and its OK. nothing special, small but not bad. the real issues start to pile on now. The food is continuously delayed. The bartender is apologetic and keeps us posted but we are hungry and losing interest. Around 8:30pm (~90 mins after being seated). The entrees arrive...COLD. Other patrons at the bar are still waiting on their food orders and some regulars next to us are starting to get frustrated too. At no point did a shift manager, GM or owner come to say anything or apologize for the issues. After eating our cold food in relative silence, we request the check. Thankfully the restaurant has the QR code payment option, which sounds good at this point since we're more than ready to leave. We pay via the QR code, tip well because the bartender was nice and the issues are not his fault and we get a payment confirmation screen. Then we leave. As we exit the front door and walk into the street, another person (whom we've never seen before) runs out and accuses us of not paying. I'm in utter disbelief as we used their QR code system and got the confirmation. I politely ask, "wait did you not get it, we definitely paid and got a confirmation". The gentlemen jets back inside and we leave even more upset than at any other point in the evening. I can understand having kitchen issues, but it really should be on the shift manger, GM or owner to alert all patrons in a timely manner. Not once did anyone with authority even apologize. That, plus the subpar COLD food and the accusation of not paying were enough to give this establishment 1 star. Really very disappointing. We will obviously not be back and will let others know of our experience. This was all on a Friday as well, a night where restaurants typically need to bring their A-game as many patrons are new and things can be busy.