Dobbs Peterbilt - West Sacramento

Bravo Trans inc.

I came here with my new brand Peterbilt on Friday August 05,2022, since it is having issues with 1st gear from day one. Ally Lyon Service coordinator with best of hand writing was very efficient and helpful in requesting a technician to look at my truck and advice. It was preferred that truck is left there to be attended. They have no appointments system, it is always first come first serve and my Pete was to be attended accordingly. August 6,7 flew away as Saturday and Sunday and on August 8 I made few phone calls but remain unanswered. I was given the visiting card of Ally with email address and that email address wouldn’t work. Finally I landed at dealership in the morning at 06:00 AM and began waiting for the door to open. There came another customer, an old man, actually older than me and we were both waiting, front door was still locked. It was 06:31 this old man left the front door and entered the service department from side door and stood before the service coordinator. I followed him and found the mystery door but I was now number2 in line. May peace be upon him. I had begin to read reviews about this dealership while waiting for it to open and was really aghast on reading the bad experiences the customers went through and kept praying I shouldn’t have similar experiences and was praying, and miracle happened. Ms.Cienna Cross Service Coordinator attended me, she is really very efficient and professional and quick to understand the issue and take steps to address the issue and provide realistic information. Thank you Ms. Cienna Cross I wish everyone becomes as efficient and helpful as you are and it will be nothing but “Excellence “ At it’s peak. Again I had to return with my Peterbilt 389 on August 17,2022, since it’s check engine light occasionally scares up and than disappears. Truck was left by 07:32 AM and I was assured it will be attended to at the earliest. Finally few more calls and got the outcome on August 24th 2022, when I reached the dealership to pick up the truck. Ms. Ally Lyon was very prompt to attend me and brief me about the Advanced Diagnostic needed on the truck to find and fix the fault. My new brand Peterbilt continues to be at dealership and may continue to be there until Friday August 26 when it will be put to Advanced Diagnostics. Today is August 27th I came to follow up and check the progress. Manager Johnny met and briefed in detail and appeared to be hopeful for Advance Diagnostic by coming Thursday. Thanks Johnny people like you remain hope.

Kuljeet Singh

Super super super slow I don’t hv words it’s been whole month to just do a advance diagnos. Man just please peoples don’t go there. Liars.

Kuljeet Singh

Worst service ever took 3 weeks to just do advance diagnos and truck is still in the shop. They are super super slow and liars you will get your truck this Friday when i call them Friday they said no we said next Friday wow. 👎🏻👎🏻👎🏻👎🏻👎🏻

4DaPeople

Stopped by parts shop and stood there for 15 minutes. No one acknowledged me or said anything to me just walked by. All I wanted was wheel chocks. Come on manager get your guys trained for customer service. I walked out and definitely not coming back.