Tompkins County-Department of Social Services

Category: Department of Social Services

Address: 320 W State St, Ithaca, NY 14850, USA

Phone: +16072745680

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Donovan Byrd

Jul 25, 2022

Man, that security team is just the best!

Jessica Sundheimer

Jul 18, 2022

Was supposed to get snap benefit’s today and still haven’t received anything called them and showed up their and they can’t do anything

Dennis Conde

Mar 22, 2022

It's always good and friendly

Derick & Brittany “Pax Vapor” Snyder

Feb 9, 2022

Always a pleasant experience!

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Questions & Answers

Why do they never pick up the phone ?

cristee rivera | Sep 17, 2020
Nicole Middleton | Sep 17, 2020

I'm not sure but your best bet is to leave a message with your phone number, it just go to the office if possible

Do I need an appiintment to see a case worker?

Michelle Brimage | Sep 18, 2018
jupe77 | Sep 18, 2019

Yes

How do I go about applying for section 8 or low income housing?

Robin Hackman | Nov 21, 2021
Thomas Herden | Nov 21, 2021

In Tompkins County, NY the Department of Social Services does not have a role in administering the Section 8 program. Instead, two local not-for-profit agencies have that honor and responsibility: the Ithaca Housing Authority and Tompkins Community Action, each of which has an online presence. Good luck!

How do i contact the public assistance department? Im looking for that phone number. Can anyone help?

Carrie Quigley | Sep 17, 2021
Thomas Herden | Sep 17, 2021

There is no single number for public assistance, the Department has different numbers for Cash Assistance, Housing Assistance, Food Assistance, Medical Assistance, Heating/Cooling Assistance, and Day Care. See https://www2.tompkinscountyny.gov/dss for more information.

Does DSS provide free face masks to residents of Tompkins Co in need?

Brian Briggs | Sep 17, 2021
Thomas Herden | Sep 17, 2021

In response to the ongoing epidemic, it is the current policy of Tompkins County's government to require all visitors to the Human Services Building (where DSS is located) to answer certain health screening questions, to have their temperature taken before entry, and to wear suitable face coverings throughout their visit. Would-be visitors who arrive at the Human Services Building without face masks are provided with one at no cost. However, the Department of Social Services is not otherwise operating a program to distribute free face masks to county residents.

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I know this girl who gets help with food stamps she has to pay child support to her mom and left her mom's place to move in with the guy next to her mom she had another man helping her but now he won't cause she's living with this other guy.ihe

Richard Post | Sep 17, 2020
Corey Walter | Sep 17, 2020

Bummer

Does the social services help with complaints against a company ?

Zayn Shaik | Sep 18, 2019
Thomas Herden | Sep 18, 2019

The county's Department of Social Services would not ordinarily help in that circumstance unless the complaint a) concerned some type of fraud involving one of the programs that the Department has a role in administering, or b) concerned a contracted provider to whom we'd referred a client for services, or c) was made by someone who was a client of our Adult Protective Services program. In case none of the above applies to the situation you have in mind, it may be helpful to know that a complaint can be filed with the Better Business Bureau at https://www.bbb.org/consumer-complaints/file-a-complaint/get-started And, of course, if a crime has been committed it can and should be reported to the appropriate law enforcement authority. Good luck!

How long have you been on the wait list for publicly assisted housing?

Chris Jordan | Sep 18, 2019
Liz Pangburn | Sep 18, 2019

It depends on your situation. If you are homeless, and in the shelter, your application will be processed faster. Otherwise, the waiting list for public housing/section 8 is around 2 years.

I'm wondering if the department of Social Service still have the Wheels to Work program?

Edward Slowe | Sep 18, 2019
Thomas Herden | Sep 18, 2019

Regrettably, we do not; the State stopped funding that program a few years ago.

Hi I need to get my eyes checked again does anyone know a good place that will take medicaid Medicare thank you

eddie Porter | Sep 18, 2018
Jennifer Lee LeVi Wilcox | Sep 18, 2018

Hi, Sterling Optical In the Ithaca I would call first.—

Does Tomkins county assist with birth parent visits after adoption to supervise visits or is there another agencies that assist with supervise visits?

Ari Borella | Sep 18, 2017
Thomas Herden | Sep 18, 2018

Facilitating post adoption visitation is not among the services provided by the Department provides. However, the Department does provide case counseling regarding post-adoption visitation of birth parents and/or relatives to families prior to their adoption of a foster child in its care.

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