Xfinity Store by Comcast

Category: Internet service provider in Palo Alto, California

Address: 2825 El Camino Real Suite 100, Palo Alto, CA 94306, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Gita Dev

Aug 26, 2022

Nothing works still after I got home

SA M

Aug 24, 2022

It’s almost that they want to lose customers. There is no interest in retention and will gladly help you leave to another internet provider.

Sarah Hirsch

Aug 21, 2022

Yesterday, after expressing my discomfort with the customer rep's dismissal of my questions, he proceeded to lecture me about society and tell me to "stay sweet and beautiful". Plus, I get almost zero coverage. Haven't been able to send a text or make a call when out of the house. Internet only connects with wifi.

S Mukai

Jul 9, 2022

I was there to return equipment. They were able to process the return items, and help me cancel service within 60 seconds. Not to mention they were very friendly. Couldn't ask for more.

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Questions & Answers

What is the actual direct phone number to this service station? It should be a 650 area code number...

Alex Wu | Sep 18, 2019
Matt Dobilas | Sep 18, 2019

There is no direct number to the store

Can I Exchange/Upgrade my cable boxes here???

Erick Fesili | Sep 18, 2019
Robert Hawkins | Sep 18, 2019

Yes at the Palo Alto store you can!

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Do you have a usb type C charger block at store for samsung galaxy A13 5G mobile and if yes how much is it.

Ray Tourzan | Jun 19, 2022
Brian Steen | Jun 19, 2022

No

I need to return an equipment to xfiniti, do I need to make an appointment?

Jia Xiang Zhong | Sep 17, 2021
Luis Antonio Vieira Junior | Sep 17, 2021

No, no appointment needed, you can just go to the store and drop it off.

Our modem is from 2016 - can I come to the store to upgrade?

Prescilla T Young | Sep 17, 2020
Albert Valadez (Tito) | Sep 17, 2020

Sorry ms. Young am the delivery driver maybe my answer well be yes, you can call to one of the store and they well give you correct answer

are there wireless hd boxes available

Janine Olivero | Sep 17, 2020
Kenneth Lui | Sep 17, 2021

Yes

Are you open tomorrow

lata johnson | Sep 18, 2019
Curt Schauf | Sep 18, 2019

Wrong place to ask

Is there parking behind of the store?

A Google User | Sep 18, 2019
Curt Schauf | Sep 18, 2019

Yes, parking beside and behind the store

Is anyone else paying $1,183.76 for there home phone service or is it just me?

Slam Diesel | Sep 18, 2019
Russell Pencin | Sep 18, 2019

Just you! Mine is $25

Is there a service outage in Palo Alto right now, May 20 @ 3:30 p.m.?

Kristina Smith | Sep 18, 2019
James Noh-Kuhn | Sep 18, 2019

Parts of Palo Alto have had periodic Comcast outages due to city of Palo Alto street repair work where cable lines get cut. Comcast then comes out to repair the lines, typically within a couple hours. My work location had this 3 times in the last week or so, and this was the explanation that Comcast gave.

Which phone number do I call to move my Comcast service (voice, internet, cable)?

James Shermis | Sep 18, 2018
Robert Hawkins | Sep 18, 2018

1800concast

What is the MLB channel in Palo Alto, CA?

Kristen Rettig | Sep 18, 2018
Robert Hawkins | Sep 18, 2018

Not familar...sorry.

I am getting a message.that the.batteries on.my remote are getting.low Does the Comcast store sell these ? Also, how do you open the remote to replace.them?

Ken Wood | Sep 18, 2018
John Hohulin | Sep 18, 2018

These are standard AA batteries available anywhere. The folks of the Comcast store can show you how to open up the back of the remote to install but it slides off very easily.

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