Beauty Brands

ldilleha

I've been going almost weekly to a new stylist (Jenna Willis) since around the beginning of this year. I have been introduced to so many new things, thanks to her, and felt we really were starting a great client relationship. I only had one issue ever really, and it was the last time my hair was highlighted... (wasn't burnette at all but was extremely brassy to almost red in color). Jenna re-did the color the first of this month which was an improvement, and she does beautiful blowouts and styles... every time! Despite that one color problem, which we discussed together, she has been fantastic and always has new ideas to try that I'm grateful to learn. That being said, I didn't even want color applied to my hair today, but I had booked her services over a week ago for a simple shampoo, blow-out, style. I arrived on time but was basically asked to leave upon arriving... (between both Jenna as well as the store manager who I also spoke with). Jenna told me she was "not the stylist for me and would no longer be doing my hair." I did NOT receive a phone call PRIOR to driving there, NOT given any specific information, DIDN'T get to say MY side of whatever had occurred, or anything. I had plans tonight (Sat) and was counting on her services,... (again, with a BOOKED APPT over a week ago). No other salons in town are available after 6:00 PM (my appt time) or were already booked since this was extremely last minute. I am completely heartbroken by how I was treated (along with not getting my hair done and losing my newly-found, great stylist). I don't know what was wrong/happened, but I was treated like a terrible person, was completely embarrassed, and NEVER deserved to be treated like that (esp when today wasn't even about color nor was it a new stylist for me). I just wanted a shampoo. I'm still feeling blindsided about everything that took place tonight, wasn't given any advanced notice of this cancelation, and could not even defend myself nor given a chance to say anything. I just had to leave (per Jenna AND manager), and be careful of their lash lady, Andy. That's ALL I had done leading up to the event: lash lift. Wow, BB!

Melanie Galloway

I received amazing help from a very informative employee. A big 10...

Kim Wright

I called ahead and asked if any nail techs would agree to wear a mask during my pedicure. We are being extra cautious as we are trying to board an airplane. I was assured that Megan agreed to wear a mask. After I arrived and we began, I reminded her of the agreement. She then claimed that she didn’t have a mask. Had she not agreed when I booked, I would have simply skipped the pedicure. After 15 years, I won’t be returning to Beauty Brands.

Aidan Hockman

Susan Hays did an absolutely wonderful job helping around the store and showing me all the products they have, she also set me up with a haircut appointment and helped me with all of that process and was very polite and respectful! I definitely will be coming back soon!