Chipotle Mexican Grill

Category: Mexican restaurant in North Chesterfield, Richmond, VA

Address: 11440 Midlothian Turnpike Ste F, North Chesterfield, VA 23235, USA

Phone: +18043792791

Opening hours

Sunday: 10:45AM–10PM

Monday: 10:45AM–10PM

Tuesday: 10:45AM–10PM

Wednesday: 10:45AM–10PM

Thursday: 10:45AM–10PM

Friday: 10:45AM–10PM

Saturday: 10:45AM–10PM

Reviews

M R

Jul 20, 2022

I was there at about 8 pm and the customer service was terrible. The staff was a bunch of unsupervised teens who were having a good time taking to their coworkers and friends who decided to stop by, while ignoring customers. The cook was in the back on his headphones, so they ran out of black beans and were almost out of rice. Now I know why the last time I placed an online order none of my bowls had the beans in them I'd ordered. Chipotle has never had great customer service, but I've never seen it this bad.

Ivy Robinson

Apr 26, 2022

The guacamole is a must have! All selections are fresh and well seasoned. I'm glad they now have brown rice, too. I like spice, but not a lot of heat, and their salsa verde is just right. The prices are reasonable for the portion size. My go-to for Mexican!

Bridget Eckert

Mar 19, 2022

The cashier was really rude they were busy and all said I don’t need lettuce anymore I didn’t want to hold up the line because they were super busy and I just wanted my food and to leave. I asked nicely if someone could put the lids on my food that was not going to get lettuce anymore and they were out anyway. She said side remarks to her coworker I just wanted my food and to get out of there and I didn’t want to hold up the line since they were busy. She was just rude the whole time and treated me awful. I will not be going to that chipotle anymore because have the way that cashier acted.

Nneka

Nov 24, 2021

This location is absolutely terrible. I am sure they are doing what they can with staffing shortages but this is extremely inexcusable. Customers accept closing early, knline orders only all the time but to have to question cook time on food is a real low. I’m sure myself and others would prefer to go meatless or choose an alternative than rush to serve undercooked meat. To jeopardize someone’s health in this manner and offer complimentary meal is an insult at the highest. This was 11/23/21 around 7ish if anyone else was there and chose chicken. Wish Google would allow 0 stars. #sick

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Questions & Answers

Does this restaurant have anyone who cleans it?

CE Edwards | Sep 14, 2020
Austin | Sep 15, 2020

Yes the staff

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