Dunkin'

Category: Coffee shop

Address: 39415 W 10 Mile Rd, Novi, MI 48375, USA

Phone: +12484269348

Opening hours

Sunday: 6AM–9:30PM

Monday: 5AM–9:30PM

Tuesday: 5AM–9:30PM

Wednesday: 5AM–9:30PM

Thursday: 5AM–9:30PM

Friday: 5AM–9:30PM

Saturday: 6AM–9:30PM

Reviews

Ashley Disler

Jul 7, 2022

Employees are just awful. Had a lady say they don’t do frozen coffee’s (which is obviously not true) and then had another employee come over to assure me that they don’t have them. I had to use small words and show a photo for them to understand. Still got the order wrong. Have never gotten my coffee order correct either. The employees really struggling with English which is fine but causes a lot of issues.

James Parker

Jun 4, 2022

Been coming to this store for more than 11 years. Since I moved to Michigan. They had good baristas, bad baristas over year but I can honestly say the place became at its lowest point ever. I will permanently boycott the store. The majority of baristas now do terrible job. I order online and I come to find more order not there, when I get my coffee. It is always spelled over the cup. Baristas with except to 1 young lady are rude. 8 out of last 10 orders I come to store to find out they don’t have what I ordered (if u don’t have it why I can order it online). They would try to force me to take replacement and sometimes ask me to pay the difference. Seriously. Last incident was yesterday I came for coffee and donut (they were out of donuts). They give me the coffee and told me all we got is mini donuts will I don’t eat them. They didn’t gave me anything in place of it as if that is okay. Worst DD ever. I am better off driving to Tim Hortons which is a block more over getting ripped off. I will report these actions to DD corporate . It is not even 10 times this happen this year. One time I ordered tea in counter after I paid they told me we don’t have this flavor and gave me regular cold tea. For Real !!!

cher wake

Apr 10, 2022

It appears every time I patronize this particular Dunkin Donuts there’s an issue . Took my granddaughter there to purchase some donuts . Their selection was very poor . She purchased one donut for $1.25. Gave the cashier $20.00 . That’s the smallest bill we had . Cashier then tried to short change her/ us . Probably in hopes that we wouldn’t count the change of $18.00 & the remainder in all penny’s & nickels . The last time I was up there , they wouldn’t honor their promotion for a drink that was advertised . Very argumentative . How do these people stay in business with such poor customer service ?

Jasmine Gordon

Dec 26, 2021

Got my order wrong on 3 different occasions. One was completely the wrong order, I got a bacon egg and cheese on a tortilla when I ordered bacon egg No cheese on a bagel. They keep putting cheese when I ask for no cheese. I think it's …

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Questions & Answers

Do you make/sell egg less donuts? Even frying those donuts should be separate.

Sukhram Mandal | Jan 9, 2019
Shiva Bongu | Jan 10, 2019

Nope. I don't think you can find one in the metro area.

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