GFL Environmental

Category: Waste management service

Address: 7801 E Truman Rd, Kansas City, MO 64126, USA

Phone: +18169206697

Opening hours

Sunday: Closed

Monday: 6:30AM–5:30PM

Tuesday: 6:30AM–5:30PM

Wednesday: 6:30AM–5:30PM

Thursday: 6:30AM–5:30PM

Friday: 6:30AM–5:30PM

Saturday: 7AM–2PM

Reviews

Lydia Derhake

Aug 24, 2022

Well, they bought out WCA and immediately hiked our rate 22.5%. I know this is the game trash companies play - I used to work for one. But that is extreme by any calculation. It's a holiday so I couldn't talk to anyone on the phone, which is fine, but I hope their customer service makes up for their horrible takeover policies. Otherwise we'll be calling Ted's. UPDATE: We did end up switching when they canceled our recycling (all recycling, as I understand) and did not lower the rate, even though we were paying a recycling fee. We now use KC Disposal.

Anonymous

Aug 23, 2022

Google maps directed me to the wrong location, where I'm from a dump site is just a lot with dumpsters so I unloaded my debris there. I was then confronted by a truck driver who informed me I was illegally dumping. He helped load the debris back into my car and directed me to the transfer station.

Sameer Vohra

Aug 17, 2022

The folks driving the trucks are awesome !!

Adina Cambron

Aug 10, 2022

I don’t understand why, but I was on hold for 48 min waiting to hear from someone rather than the automated system. I was scheduling a bulk item pickup. When someone finally got on the line I told her to hold on so I could go and get my bank card (I didn’t have it ready bc last time this occurred I was able to put the $50 on my bill). The woman that answered was extremely rude, rushing me off the phone, placed me on hold when I asked her to give me a second, then proceeded to hang up on me. I don’t understand the unprofessionalism from this provider & their staff!

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Questions & Answers

I'm absolutley fed up with these people and their lazy a** drivers. I thought deffenbough was bad but I guess I was wrong. And since when does the yard waste get thrown in with the trash. Pathetic excuse of a company.

kelly weeks | Sep 18, 2018
Joe Hart | Sep 18, 2018

We've been using WCA aka Town & Country since wed dump Defenbaugh about 6 years ago. No problems or complaints. I can see why people get frustrated with lawn waste pickup. My own fault a few times for not checking their schedule for that service. Dragging those bags back around the house was no fun. If its something other than normal trash, you should call 'em.

They just threw my garbage in with my recycling in the same compartment in the truck. How does this work?

Jason Kniep | Sep 18, 2018
James Dalton | Sep 18, 2018

They just throw the "recycling" away with the trash but you are paying more to go "green."

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Normally you pickup on Tuesday, will you keep this schedule on Jan 2?

Garey Reeves | Sep 18, 2018
Matthew Smith | Sep 18, 2018

It will be the next day due to the holiday.

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For the past two weeks my recycle container has not been emptied. Has WCA discontinued this service? I make a committed effort to recycle, do you?

Peggy Ward | Sep 18, 2018
Dawn Price | Sep 18, 2018

Calling does no good.. Last Thursday, a person from WCA, town and country, what ever it is called, was here and explained, he would be here, Friday, the next day, to put wheel back on, that has been broke for 3 weeks now, and set new dumpster!!!! What a joke.. We r a senior living facility, this dumpster, is still here, trash all over the ground, and as typical for this company, it was all lip service.. When u call, all you get is ,HOLD, and never return calls.. Piss poor company....

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Do you take queen size mattress a box springs and also the charge$$

Mildred Boehler | Sep 17, 2021
Clint Hetherington | Sep 17, 2021

Was charged $48.00 is what I paid the lady at the scale house.

Is there a paper recycle bin any where in cass county

Nancy White | Sep 17, 2020
Mike Jones Sr | Sep 17, 2020

Maybe in Belton, not real sure though...

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How many bags can be set out for pickup?

Star “Creole Queen” J | Sep 17, 2020
Howard Walker | Sep 17, 2020

I don't know for sure but I think it's just reasonable

Will you pick up the regular day (Dec. 25). Or delay one day because of holiday?

Steve Turley | Sep 17, 2020
Drew vanDyke | Sep 17, 2020

Mmm, what does that mean lol

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What should go in the recycling bin?

Barbara Neth | Sep 17, 2020
Mike Jones Sr | Sep 17, 2020

Newspapers, cardboard, magazines, paper, glass bottles and jars, plastic milk jugs, ice cream buckets, yogurt, butter containers, aluminum cans, aluminum foil, aluminum trays...

Why isnt my trash picked up? You have been paid for service's not rendered

jamie martin | Sep 17, 2020
taserhater1 | Sep 17, 2020

It's not hard to pick up the phone to call and ask. Google or siri will give the number and address

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I lost my bill, what is the phone number to pay it? I think it's in Minnesota.

Liz Ramirez | Sep 17, 2020
Drew vanDyke | Sep 17, 2020

Go to the WCW website and put in your zip code, it will show your local offices.

How much for a new residential service in Lee's Summit 64063?

Mike Brashear | Sep 18, 2019
Pat Williams | Sep 18, 2019

That question can only be accuratly answered with a phone call to them. They can answer all your questions.

Do they pick up carpet scraps

Toni Daugherty | Sep 18, 2019
Pat Williams | Sep 18, 2019

They will not pick up anykind of construction debry. Including carpet scraps. Sorry. You can take them to their facility on 291 hwy north of Harrisonville. It will cost you but I do not know how much. I can not think of any place else to take them. At WCA you will be on concrete with little chance of tire damage vs. Knee deep mud. Every other "Dump" you will run this risk Good luck

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Will service be cancelled tomorrow due to the freezing temps

Theresa Wulff | Sep 18, 2019
Nicholas Rose | Sep 18, 2019

As of right now they are still running on schedule. You can check the WCA Kansas City FB page for the latest updates

Will our trust service be one day later this week

kenneth coillot | Sep 18, 2019
Bill Hoffman | Sep 18, 2019

Yes

Do you pick trash up on Thanksgiving day if Thursday is your usual trash day?

Carla Nash Norman | Sep 18, 2019
Mathew Ellifritt | Sep 18, 2019

No, wca is closed on Thanksgiving and usual routes are pushed back by one day for the remainder of the week. Should resume back to normal the following week.

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This company sucks! I had just put my trash out as their truck was coming down the street. They stopped at my drive and did NOT pick up my can or my neighbors can! Pretty sad they get $20+ an hr to not do the job they are paid to do!

Jennifer P | Sep 18, 2018
Jennifer P | Sep 18, 2018

Nope, they picked up both at the same time in the past, I don't know why it would have been any different. I changed companies and they pick up at the same time every week. Very pleased with Gravitt!

Are you picking up yard waste now

Marilyn Dougherty | Sep 18, 2018
Joe Hart | Sep 18, 2018

They are. On your regular pick up day. But not usually with the garbage. Sometimes very late in the day, so have some patience. I suggest duct taping bags shut and stack so wind won't knock em over. Don't lean agaist the trash can cuz thats picked up first. I don't understand why this issue isn't addressed on their homepage. I had tocall and wait 15 minutes before someone could tell me about the leaf bag pickup.

Very upset! WCA changed my trash day to Thursday and this was the first day of Thursday pick-up. They left a third of the trash in the container. FURIOUS!! :-)

Patricia Taylor | Sep 18, 2018
Joe Hart | Sep 18, 2018

I would call them. Though its never been a huge problem there have been a few times they weren't very careful about completely emptying the can. Also.. It's rare, but I've have had neighbors toss things in my empty can.

Will you come to pick up trash today on Christmas day?

Susan Cheng | Sep 18, 2018
Matthew Smith | Sep 18, 2018

No, it will be pushed back a day.

They usually pickup my trash 7am and it's now 2 pm . Are they still working or what ?

Carl LaSala | Sep 18, 2017
Jeff Bond | Sep 18, 2017

They didnt pick up our trash for 3 weeks. Stopped using them. Terrible service.

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Is styrophome recyclable

Lori Banister | Sep 18, 2017
JM B | Sep 18, 2018

While styrofoam is classified as a recyclable item, there are very few places in the USA that actually reprocess the stuff. To be economical as a business, a company would need thousands of cubic yards of the stuff every week. There just isn't enough provided by the TVs and stereos purchased in this area. Therefore, it goes into regular trash.

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