Children's Mercy East

Jake H

Had to take my sick toddler here as my pediatricians office wasn’t taking walk-ins that day (which is a whole other annoying story). We were back in the room for MAYBE 10 minutes. The dr listened to his breathing and took his blood pressure, that was it. The nurse gave him a Covid test and we went home to wait for the results. A few weeks later I get a bill for over $500 after I already paid $50 the day of. My insurance won’t pay anything because I haven’t hit my deductible. They won’t negotiate the bill down either. This is price gouging, they charge this ridiculous amount because they can, and people like me who actually care about their credit will have to pay it. There is no way this visit should cost anywhere near this much.

Ranae Jack

Brought my son in to get looked at when he was having a hard time breathing. Everyone we interacted with was incredibly kind.

Keri Tjaden

Charged us $50 at time of service. Insurance says we only owed $34. Never recieved a refund, and their hours of service to call for billing are terrible. No other way to contact them. Update: When customer service is open, they are very helpful.

Amanda

You never know what you have until you go to another facility and see how things could be. Hah 😬 Thank God for this location. The people we've encountered are a breath of fresh air. All else considered, we have always had a pleasant experience and Debra up front has gone above and beyond to help make things easier. Im not sure she could ever know what her helpfulness and kindness means to us. Also to add Vivian in labs. Amazing. Truly. She's incredibly patient and easy on our baby. We love when she's available to do his lab work. We worry about our child especially around time to come in, but we feel he is in good hands here and the staff are all empathetic to us and ... Just thank you. ❤️