Verizon

Category: Cell phone store in Newport News, Virginia

Address: 12227 Jefferson Ave, Newport News, VA 23602, USA

Phone: +18008801077

Opening hours

Sunday: 10AM–4PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Me Dixon

Jun 28, 2022

Should have read the reviews before going!! Worst mistake ever switching from T-Mobile! Son needed Verizon for access from the academy. Went to store, order phones and accessories, bait and switch given one case with charging capability other two not. Told could return, tried to return today 2 hours in the store gal took cases never returned manager didn't care. Son in frustration walked out of the store without the cases. They make it so difficult to get in and out of this store! Folks work on commissions so keep on your toes or like us you'll end up with services and accessories that you didn't really want with the promise of just "bring it back". Slick salesman encouraged by manager. Hours on phone with customer service fixing the account and still not completely fixed.

Angela Childress

Jun 8, 2022

I made appointment through the FIOs app to return my router. It sent me to this store. I had a feeling walking in that I would be sent to another store. That’s exactly what happen. The rep gave me the address which I appreciated but he ended by saying look around we are a cell phone store . No duh I know that it’s a cellphone store. I work for a cellphone store. I went to the store off Warwick. The vibe there was completely different. I found out they were a 3rd party store I expected more out of the corporate store

Hiedi

May 26, 2022

Carson, Maya, and David are very helpful, courteous and friendly. My rating is based on hours spent there; if it was for Carson, Maya, or David it would be 5 Stars, other Vz Reps between -2 and +2, yes that is a Negative 2. I usually only go here when I have cell service or account issues; unfortunately during those times I have never been in and out in less than 2 hours or more.

Brittni Edgcombe

May 24, 2022

Please provide accurate hours for those who are handicapped and have limited time to do the errands that they need to run. Online it shows that you open at 9 AM until 8 PM for this specific location, and I drive all the way up here and it’s 935 and I look on the door to see that you open at 10. The hours should really be accurate to reflect what is shown online as that’s what people are looking at when they search for your store. And rather than come to the door and explain things to me, I was ignored.

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Questions & Answers

Do you have the Verizon lg Stylo 2v

Teania Garrett | Jan 8, 2019
Carolyn Gillikin | Jan 9, 2019

Can you go from a smart phone to a flip phone

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do you have a Samsung A10E in stock tonight?

Bonnie Brennan | Jan 7, 2021
BUTTERFLYGMA | Jan 8, 2021

Call Verizon

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Can I turn my boxes in here

Clarissa Bynum | Jan 8, 2020
Megan Wrazen | Jan 9, 2020

If u have your original phone with it I think u can

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Are y'all open on Sunday

Lori Mckenney | Jan 8, 2019
Sheeri Corporal | Jan 9, 2019

Yes they are. Ask for Justin or Will.

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