Yu Spa

Jennifer Roble

Today I received the scrub/seaweed wrap/massage. Amazing! Thank you Jenny for all your hard work! The facilities are very clean. The afternoon was very relaxing.

John B

the spa is nice ! staffs are nice and polite but the manager or owner and therapist quiet rude …Too bad I won’t come back

Julia Lozova

Great service and amazing massages!

Termeh S

My son wanted to treat his girlfriend to a nice spa on her Birthday. I recommended this place based on my experience at other Korean Spas. Unfortunately, the lady who was in charge of taking care of his girlfriend was extremely rude to her! Also they were supposed to be partly covered during the treatment which that was not the case and in fact at one point felt violated. I felt really bad by recommending this place, so I called and spoke to the manager John and described in details what happened. He apologized and I could tell that he wanted to make this right. He said that he will call me back. He called back and said after talking to his boss, she refuses to do anything about it! Very disappointing!! I asked to speak to her, John said that he is not sure if she will call me!! She never called me. That speaks volume about the way this lady is running the spa. Customers are a source of income and their satisfaction is not important to her at all!! John said that he will talk to her again and will call me back. DID NOT hear back from John either. I get that things can go wrong at times, but we can always try to find a way to make it right. When the person who is running the business does not care about customer service, how can you expect that from people who work there. This is supposed to be a Spa where people spend a good amount of money to get pampered and not to be treated with disrespect!! As a business owner and/or a manager, you set an example how to treat the customers. I have gone to several Korean Spas such as the one in Orange County, LA and Las Vegas and loved them all. I feel bad that my son spent so much money and didn't get what he paid for and his girlfriend had to deal with a very unprofessional and rude person on her birthday. I regret recommending this place to my son and do NOT recommend it to anyone. The ONLY thing that was offered was a 15% discount on future purchases. That offer is for your business to make more money, not to make this right for the customer!! Why would anyone come back with this level of customer service?! Customer service is everything!!!