Yu Spa

Category: Massage spa in San Diego, California

Address: 3927 Convoy St, San Diego, CA 92111, USA

Phone: +18589870476

Opening hours

Sunday: 9AM–9PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9:30PM

Saturday: 9AM–9:30PM

Reviews

Jennifer Roble

Sep 17, 2022

Today I received the scrub/seaweed wrap/massage. Amazing! Thank you Jenny for all your hard work! The facilities are very clean. The afternoon was very relaxing.

John B

Sep 6, 2022

the spa is nice ! staffs are nice and polite but the manager or owner and therapist quiet rude …Too bad I won’t come back

Julia Lozova

Aug 12, 2022

Great service and amazing massages!

Termeh S

Aug 5, 2022

My son wanted to treat his girlfriend to a nice spa on her Birthday. I recommended this place based on my experience at other Korean Spas. Unfortunately, the lady who was in charge of taking care of his girlfriend was extremely rude to her! Also they were supposed to be partly covered during the treatment which that was not the case and in fact at one point felt violated. I felt really bad by recommending this place, so I called and spoke to the manager John and described in details what happened. He apologized and I could tell that he wanted to make this right. He said that he will call me back. He called back and said after talking to his boss, she refuses to do anything about it! Very disappointing!! I asked to speak to her, John said that he is not sure if she will call me!! She never called me. That speaks volume about the way this lady is running the spa. Customers are a source of income and their satisfaction is not important to her at all!! John said that he will talk to her again and will call me back. DID NOT hear back from John either. I get that things can go wrong at times, but we can always try to find a way to make it right. When the person who is running the business does not care about customer service, how can you expect that from people who work there. This is supposed to be a Spa where people spend a good amount of money to get pampered and not to be treated with disrespect!! As a business owner and/or a manager, you set an example how to treat the customers. I have gone to several Korean Spas such as the one in Orange County, LA and Las Vegas and loved them all. I feel bad that my son spent so much money and didn't get what he paid for and his girlfriend had to deal with a very unprofessional and rude person on her birthday. I regret recommending this place to my son and do NOT recommend it to anyone. The ONLY thing that was offered was a 15% discount on future purchases. That offer is for your business to make more money, not to make this right for the customer!! Why would anyone come back with this level of customer service?! Customer service is everything!!!

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Questions & Answers

Do you have to be nude to go here? What if you want to go as a couple and go to the men and women’s spa do you wear a bathing suit then?

Brendachildress | Sep 18, 2019
G | Sep 18, 2019

You can't be nude with your partner together. The communal area are clothed

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I still have 10 or 11 tickets unused, and i do not think it's safe to visit the spa this year or even next year... Can i get the money back?

Q Zhang | Sep 17, 2020
Map Ranks | Mar 21, 2022

Call or visit their website: https://www.yuspasd.com/

are there familly can go or only women?

Eiljin Hwang | Sep 18, 2019
Mary Dorsey | Sep 18, 2019

There's a coed spa, which allows men and women (families too).

Do they provide shampoo?

Priscilla Schofield | Mar 21, 2022
Yu Spa | Mar 21, 2022

Yes, we provide hair shampoo and body soap towels if have any questions please call us 858-987-0476 thank you.

Hi guys, are the all rooms open for the moment? Especially the swimming pool, hammam and Jacuzzi ? Unfortunately, I couldn't reach you out by phone. Thank you

Ekaterina Maistrenko | Sep 17, 2021
Virginia Garcia | Sep 17, 2021

Everything seems to be open, definitely get there like 30 minutes early if you're getting a massage/scrub. Have fun :)

How much it cost?

garima garg | Sep 17, 2020
Map Ranks | Mar 21, 2022

They have different packages for different services. Visit https://www.yuspasd.com/

are you open during the holidays

Jocelyn Blakeman | Sep 17, 2020
Ian Daly | Sep 17, 2020

Not on Thanksgiving, but they're open Friday through Sunday.

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