Good Relations

Kelly Spence

Normally I absolutely love this store, and usually has amazing customer service! However, today I didn’t have the normal experience.. I needed some help but wasn’t able to, because the employee was busy greeting this other couple, and …Oh my!! Kelly, please help me make this right. You're absolutely correct we don't usually fall short in this way and clearly did this time. Please contact me (Melinda) directly. The buck stops here.

Kelly Spence

Normally I absolutely love this store, and usually has amazing customer service! However, today I didn’t have the normal experience.. I needed some help but wasn’t able to, because the employee was busy greeting this other couple, and helping them, yet I was never even acknowledged and had to go up front and wait to ask for a room. My husband and I wanted to get toys and some help with what to chose, and because we never got help, we didn’t know what products would be best, so didn’t get to purchase one. Then after all that, I’m waiting up at the counter to be rung up, and this other girl walks up, gets helped and checked out instantly, completely ignoring I was even up there and had already been waiting. I get a lot of stuff from here not only because they’re the only place with plus size lingerie, but because the customer service is always amazing and on top of it, but I’ve never been so upset with the service, and feeling completely ignored. I’d love to come back, but not if I’m just going to be ignored.

Jennifer Whiteside

Every time I go in this store I experience fantastic customer service. The staff are friendly, the right level of attentive (I'm one of those shoppers who only wants help when I want help. I don't want to be asked a bunch of times if I need …

elizabeth

I went in here yesterday for fun, not knowing what I wanted but knew I wanted to get something nice for myself. The woman who helped me was INCREDIBLE! So sad I didn't think to catch her name :( She was so knowledgeable and helpful. When …Oh my. Thank you, Elizabeth!!! I'm delighted to hear this and look forward to sharing it with the team members who were there yesterday. Hope to see you again, soon.