Paradise Freight

Glenzel Washington

No place to park

Michael Conforti

First, in my past experience the company was a five star operation prior to 2021. This has not been the case for at least the past 12 months. You will not believe this: They lost a shipment that was sent to Medley, Fl on 12/7/21 and have not taken responsibility. The St. Thomas office continues to provide an "claims department email address and keeps refusing to provide 1) an update of any kind, 2) a contact person in the claims department or a manager in any departments name, 3) a claim number, or 4) a phone number of the claims dept. They only will tell me that the person does not work in St, Thomas. The customer service at St. Thomas Cargo is the worst on the island. I have lived here for over 4 years and saying it is the worst is a very tall order as our island is not know for excellent customer service skills. These guys have gone from above average skills to now having ZERO skills for some reason. No one in the office in St. Thomas seems to care and the leadership is nowhere to be found. The one or two people who use to be good seem like they are close to leaving and in fact the manager left over a month ago. The owners are clearly absent and not at the wheel of the ship. It appears they do not want to be held accountable and only want the profits. There has been zero follow up. The St. Thomas office made me wait 30 days file a claim and when I did back on 1/7/22 they just took the paperwork and have done nothing. Then they told me 6 weeks later that the "would start the process of looking for the package (which by the way is 9 feet tall). Can you spell L-O-S-T. It took over a month more to get some general "claims department email" that told me they received the claim form. Today is 2/22/22 and I have sent 12 emails to three different people in the last three weeks asking for an update and all they can tell me is they do not have the $500+ package that I paid for in mid- November 2021. DO NOT CONSIDER FOR ONE MINUTE USING Paradise Freight/St. THOMAS CARGO TO BRING ANYTHING YOU CARE ABOUT TO ST.THOMAS. THEY SIMPLY DO NOT CARE ABOUT YOU OR YOUR STUFF.

HOP FAX

Paradise Freight count your days! How you all are going to charge people 250.00 in insurance and when the items arrive damage in transit you state that it does not matter if it was insured through you and the consumer is responsible for it? Howwwww? What is insurance then? THAT SOUNDS LIKE INSURANCE FRAUD TO ME. I started with paradise freight from when they began but when businesses grow they forget who helped them get there. They have lost tons of customers and will continue too.. DO NOT USE THIS COMPANY, they are a bunch of thieves and they prices are ridiculous.

Jennica Moise

Ships internationally